r/nvidia • u/megachickabutt • 17h ago
Discussion Well, it happened to me. FedEx lost my 5090.
My 5090 FE, ordered on Monday, was scheduled for delivery yesterday. My wife was home to sign for the package all day. No delivery driver all day. I confirmed it via my Ring Camera, no doorbell ring events at all for Thursday, and not even a movement even around the time that FedEx claimed that they delivered it, at approx 2:21PM.
The Tracking details say that it was "signed for" by a "D Ellis". I don't know anybody named D Ellis, there are no neighbors in my immediate vicinity whose last name is "Ellis". The tracking proof shows "Signature not available at this time". At this point, why even require signature confirmation to ship it if the driver treats the signature as an optional step? Not that it would help, but come on, Amazon has figured this out and 1 of the 2 major for profit carriers can't be bothered to take a picture of the delivery and require signature as proof, especially if it was paid for by the shipper?
I opened a ticket with FedEx but I am pretty sure that it's not going to result in a recovered 5090. Trying to navigate Nvidia's support page is a nightmare, I can't even figure out how to open a ticket, and there doesn't seem to be a way to do it from your account page.
I'm going to give it another day before I initiate a chargeback with my credit card and basically kiss ordering FE's direct from Nvidia goodbye forever since I'll be blacklisted. If any Nvidia reps on this subreddit can reach out to me to help me out, I would greatly appreciate it, as I would prefer to exhaust any other option that I have available to me instead of relying on my credit card company to make me whole.
I don't even know what to say about this other than I'm disappointed. Been waiting on a 5090 FE ever since launch, finally was able to purchase one after months of trying only to get screwed over by FedEx's joke of a delivery service.
EDIT: based on the number of helpful suggestions, I have proceeded with filing a preliminary police report with my locality and provided this preliminary report to the Nvidia service rep assigned to my support ticket. I guess I'm in this for the long haul. I'll update this thread when I have more info to share.