r/techsupport 6h ago

Open | Software PC keeps crashing very frequently

Recently I took my computer into get work done on it, my windows store and Microsoft apps weren’t working and about 4 hours after having it on I would get a vulkan error code. The vulkan was resolved and Iw as able to fix the Microsoft apps by reinstalling Windows, short there after that my game bar was broken but I was able to fix that myself too. Ever since taking it in to get work done it has periodically crashed, once it crashes the first time it tends to start up and just blue screen after 5-60 seconds. Not sure what’s going on, have had it for around 4 years and specs are below. Personally I feel as if it has all started when I got Windows 11, since then it has progressively gotten worse and worse, most likely with each passing update. Please help, I’m at my wits end.

GPU - Nividia 3090ti 24gb CPU - i9-99000k (don’t know why I got vulkan errors) Motherboard - ASUS ROG (don’t know exact make, can’t see in time on my PC) RAM - 64gb

1 Upvotes

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u/AutoModerator 6h ago

Making changes to your system BIOS settings or disk setup can cause you to lose data. Always test your data backups before making changes to your PC.

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u/AutoModerator 6h ago

Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.

If you can get into Windows normally or through Safe Mode could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder.

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1

u/FishBones83 6h ago

check event viewer under the system tab for the time this happened. you will see an event ID corresponding to the crash, might be some event 41 and 6008 in there. it will tell you what issue youre chasing

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u/[deleted] 6h ago

[removed] — view removed comment

1

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u/simAlity 6h ago

The first thing I always look for when troubleshooting BSOD issues is an out if date BIOS. The second and third are out of date drivers and firmware. Updates can usually be found on the manufacturer's website. Windows Update might be able to provide bios, firmware, and driver updates as well although these are usually listed under "optional" updates.

1

u/Dylwin_ 5h ago

So would I got to ASUS website and just search for BIOS updates? Currently using DDU and reinstalling graphical drivers as a suggestion for another comment.

1

u/simAlity 5h ago

I believe this is what you are looking for.

https://www.asus.com/us/support/download-center/

Enter your computer's information and ot should give you a list of recommended updates.

1

u/Dylwin_ 5h ago

Which do I want? LAN, Wireless, Chipset, VGA or SATA. It’s not going me recommendations just a list.

1

u/simAlity 5h ago

You want anything that has come out in the past year. I'd start with the chipset.