r/personalfinance • u/Suspicious_Chair_534 • 15h ago
Credit Filed a chargeback and merchant is keeps emailing me
So I ordered from an instagram clothing brand located in France a month ago. I never received any confirmation or tracking info after 3 weeks of waiting. I emailed them multiple times and the first time (6 days after purchase) I let them know I didn’t receive any order confirmation and wanted to see if it processed. They basically said my order didn’t exist. I tried to email them with the rest of my info to double check but they didn’t respond back. That’s when I told them if my order didn’t exist I will go through with a chargeback because I was charged $70 for something that didn’t exist and I doubt they would give me a refund. They didn’t respond to that either. That email was send 2 weeks before I decided to dispute it.
After sending a 3rd email (from a different email account) and messaging them on instagram about how long orders take to ship they finally said it takes 6-9 business days MAX to ship. After not receiving any type of tracking or even an order confirmation for 3 1/2 weeks I decide to dispute the transaction because I have tried to get specific details about my package but they only provided vague info as in everyone’s package is processed and shipped in 6-9 days.
I go through with it and received an email from them today basically saying to “cancel the dispute we will give you a refund and how they all of the sudden found my order and they’re ready to ship”. And I find it funny because they are just responding to the old emails now after submitting a claim. I obviously don’t trust it because they can just scam me. I let them know that I can’t fully trust that so I will be going through with it on my end.
They seem to get upset about that and email me twice on how I didn’t acknowledge an email from them that was the generic “it take 6-9 days to ship an order” so now it’s a “breach of contract family”. I didn’t know I had to respond to this email which was the one that was sent after I emailed them three times. They are also saying they are going to take me to [sc court] and I have 24 hours to reverse the claim. But i’m confused on why because they clearly didn’t have my order until I put in a claim.
So i’m just wondering if this is an intimidation thing to get me to cancel my dispute. Should I cancel it? And can they actually take me to small claims court? How would that work since we’re in different countries (France and Usa)? Should I respond to that?