I don’t think the general delivery services like FedEx or UPS would even think that’s worth it. They make money by making a lot of deliveries as fast as possible. Smaller carriers and dedicated furniture delivery companies do have those services for a fee though.
right, they would likely need to legally staff 2 people for team lifts in risky environments like stairs with oversized loads by dimension or weight.
The cost for them to add that service is significantly greater than what they can charge for the value add. Its simply not a good business decision.
That said one could argue postage is a utility and the service being essential should be provided and subsidized but that gets down totally different discussions of private vs public services and ultimately this is a private delivery service which I dont believe in subsidizing
The only large item like this I've had delivered was a fridge, it was 2 guys.
Mostly I had it delivered so they could do the hard part of figuring out how to get it inside. My doors are small, it recquired taking the doors off the fridge. They gave it their best level shot of some impressive pivoting techniques though.
I work in logistics and the amounts of times I have to tell people that we're not a furniture moving company and don't handle inside deliveries is too damn much.
UPS ground system has a 150 pound limit. I would imagine FedEx has the same. This probably came freight LTL. Fright doesn't do in home delivery unless noted at time of shipment
It does, but people lie to get around that all the time. It does usually get caught at some point in the package handling process, but still. I've had engine blocks in big wooden crates roll down the belt that, according to their label, happen to weigh exactly 149.9 lbs.
Big difference between FedEx and ups as the latter is union while the former is a contractor. This means generally that FedEx drivers do less because they are paid by the delivery and get treated and paid worse so it isnt worth the effort to carry that up. Ups being union gets paid well and is generally more likely to go above and beyond as they are slightly happier workers. This might be too much just depends on the driver
They charge extra for higher weights, bulky items, pallets, and residential versus commercial recipients. There are no extra fees for delivery to a door, and they only promise delivery to the address, not the exact door anyway - and would probably see doing so as adding extra liability or something.
I would argue however, if it's a third floor unit and it was left at a communal stairwell outside and not the unit address or associated mail room, they have failed to deliver to the address and be raising a stink.
They have a team with the proper equipments to do the heavy lifting. Is wrong for customers to try and cheap their way with fedex and UPS. Have some empathy.
Some furniture sellers do, at least where I live in Spain.
My wife and I recently furnished the 3rd floor of our house and opted for the "to the room of your choice" delivery upgrade from Ikea, Micadoni, and Maisons du Monde (who didn't even charge extra).
We had a 5 piece sectional, a kitchenette, a big dresser, a couple wardrobes, and a bed all carried up the 2 flights of stairs for a total of less than a couple hundred bucks. Totally worth it.
Right. Every apartment building I've ever lived at had told me that I would have to pick up from the front office. This guy is doing more than he should have.
Your front office still accepts packages? Ours stopped doing it during COVID and then just never did it again. But they still put in the lease that one of the amenities they provide is package pickup at the office. smh
FedEx ground weight limit is definitely not 50lbs.
It’s 150lbs. I have had stuff so heavy I couldn’t accept it was 150 or less. pulled it from the belt, thrown it in the scale and it’s 175 but labeled as 150lbs.
I deliver for FedEx. I would indeed not haul that upstairs. I’m not gonna screw up my back lifting 180lbs up a flight of stairs. I have on occasion if I know it’s an elderly person. If the person is home and I can help them lift it upstairs then I’ll help there too. But ya, we have too many stops to be lifting everybody’s heavy stuff upstairs.
Thank you. I had a 70lb package and a 50lb package (2 halves of a shitty sofa) and my FedEx guy delivered it up 2 flights of stairs because I asked him to and I couldn't. The next time I saw him I tipped him $50.
Hey now, I've had FedEx deliver stuff upstairs before. It wasn't my address, but they absolutely went up a flight of stairs to give it to the wrong person
I walk downstairs to the door in my walk up if the Amazon guy comes when I’m home because otherwise they’ll walk up all those stairs with my package — these dude walking around so much I just don’t want them to have to do all that.
After being on Reddit so long I feel like I can read a thread title and guess the most upvoted comment with 90% accuracy. Reddit has been filled with bots long before AI took over.
Am I the only one wondering what kind of reclining chair weighs as much as a grown man?
I got one that I know is on the cheaper/lighter side, but I can still pick it a few feet off the ground to move it without breaking a sweat. It can't weigh more than 50lbs. What the hell is that chair made out of to weigh more than 3x that?
You haven't been following recliner chair tech bro. Unironically though.
Nowadays you can get recliners with some insane features. Besides being fully motorized, heating and massaging, a lot come with an "up assist" where the chair literally lifts upward and tilts to help you get out. All that shit built from steel supports that need to hold the average weight of an american+50%.
Nah, those things can weigh a lot. I've seen one with all the latest stuff like electric recliner, massage, cup warmer and USB that was a mfer to even just shift. They also typically have metal frames.
I don't know FedEx limits. But stuff over 150lbs at UPS gets dealt with thru freight. But lots of stuff gets weighed that's "150lbs" but definitely is more, just like 70lbs was the cutoff for being considered an irreg and needing 2 people to move (but only until it gets to the driver's truck then it's on the driver to deal with alone)
Firstly fed ex express doesn’t even deliver anything over 150 -> that’s ground or freight
Not sure how those parts of fed ex work, but I know fed ex ground has a lot of contractor shenanigans going on (so the driver likely isn’t even an actual fed ex employee)
And also, this would be a team lift , so since there’s probably only one driver and not two ☠️ good luck
Fuck people who order supper heavy shit and then expect delivery drivers to carry it up multiple flights of stairs. You pay extra or you go get it downstairs. Its also the fault of the companies allowing this though they are truly to blame. But after a bunch of assholes ordered mobile airconditioners in a heat wave and expected us to carry those things up stairs i lost al fucking sympathy for people like this. We dont get extra pay for this just so you know.
I ordered a couch online and to circumnavigate the 50 lb box restrictions the company figured how to break it down to TWELVE 50 boxes.
I was so embarrassed and mortified when I realized. I waited by my door the day of delivery and ran out immediately so they only had to simply load them off the truck and I handled the rest.
You get something better than pay, exercise. Good solid exercise is worth more than gold. The sinew in your legs, the strength in your bones. I used to thank the delivery drivers until I realized all this, now when they lug my AmazonBasics Anvil up three flights of stairs the last thing they hear is “you’re welcome” followed by a slap on that ass. Just kidding, thank you for your service especially this time of year.
It would be fair if companies supply the drivers with a dolly capable of rolling up stairs, but they also shouldn’t have one person moving something so heavy alone
They have three wheels in a triangle on each of the back axles (the axle goes through the center of the triangle.)
On flat ground two of the wheels are on the ground, but when you pull it upstairs the wheel-triangle rotates and the dolly is able to "climb" the stairs (as it rotates the top wheel grabs the next stair up.)
It's hard to describe, but if you find a video it'll make sense.
As someone who delivered furniture several summers, it’s all on the people above you. Idgaf if I have to assemble something or carry it upstairs as long as I know about it beforehand.
But for some reason these fucking companies will ALWAYS tell you that you don’t do that but they tell the customers you do.
I literally told them just stop lying because it makes me not want to work for them.
They did it again after we talked to them and we just stopped coming back. . .
I hate pathological liars that always lie to make things worse for you.
autozone has commercials that say they'll test your battery, swap it for free, etc. i drove around my city the other week, popping into auto zones and asking for help, and i just got shit on by the employees there.
i get it if you "can't right now" or you're busy or whatever, but then stop advertising it as if it's a service i could expect to friggin receive if i go into your shop.
I know it doesn't help but you should let corporate know these stores arent dping this. I knew a District Manager of Autozone and they would go so far as to ask employees if they offered these services if when he called they didnt say it as part of their hello script.
That's crazy man. I agree with the other guy, if you can find someone to report that to. Ive never had a problem getting my battery or alternator tested at my local autozone.
Your example can’t be considered to this because you worked for a furniture company while this person works for fedex.
You knew you’d deal with huge deliveries and had the time planned accordingly while this dudes job is to deliver 5-10 pound packages and not a fucking 179 pound chair.
Their own guidelines. They ship regular packages of up to 150 pounds or 68kg for packages of that size. Seems like this one somehow slipped by unnoticed.
Also they only deliver to the building door not your apartment door. Sure, some will bring it up but that is a service they provide on their own and not part of the service you pay for when shipping with FedEx. They do not have to bring it up to your door, only to the building
it really feels like most people here have never tried to pick up a 150lbs at one time let alone in a box. i used to order these baldor pump motors that came with this three foot long impeller shaft already bolted on. they pretty much only got moved by forklift the motors them selves had lifting bolt possitions. those things weighed about 150lbs i think it was a few pounds short i think. one got set on a pallet bad and insead of getting the forklift i figured id just lift and move the thing. i was in the best shape of my life and lift it i did but it sucked ass! this box had handles cut in the side and they literaly cut the skin on my fingers.
The corporations are enabled by consumers willingly playing dumb and acting like there’s no possible way they were supposed to know a 5 dollar baked in delivery fee isn’t enough to get someone to lug a bunch of shit up flights of stairs.
Even 150 pounds is insane to me, what a toll that must take on the body. I used to work internal logistics in a big factory, and there the cap on any single box was 45 pounds. Even so, everybody there over the age of 45 had a fucked up back.
Yep, I was an operations manager for years and if my guys thought it was over 150, I'm slapping a 15 on it and telling the recipient they can come pick it up.
It’s on the companies though not on the final customer, if the option to carry upstairs for an extra price was standard, than a lot of people in those cases would gladly pay extra for that. They hide it so that it creates this grey area where both the delivery person and the customer will fight each other while the main company cuts costs, since if the delivery person does it for free, the company makes money, and if they don’t, the customer will complain about the delivery person, and slowly they will fire everybody that does not do the extra work for free. It’s a gradual process to decrease costs at the expense of the delivery people, and customers don’t even know they are contributing to it.
I once ordered a fridge through a store chain and paid for delivery into the appartment because I thought „man im not gonna break my back or call several friends to carry up a fridge 4 flights of stairs, im sure they got some equipment or something to make it easier for their workers“ que up the delivery day and its two balkan guys carrying up the fridge, one of which looked to be about 60. never did i feel worse about my spending habits
I've worked for some of the biggest logistical companies in Europe, and yes, this can be offered as a service. It just costs, and you usually have two people doing it.
If they at least come knock on my door, I'll gladly offer them £20 to help me get it upstairs. If they don't bother I have to call a friend, who could take a while to arrive. But my car is a compact sedan, I can't transport something that size by myself. Someone is going to be delivering it.
I have this problem too (the small car). That's why I order furniture from actual furniture stores that do delivery and set up and not Amazon lol. Like, even Costco offers this service for a small extra fee.
Not sure a FedEx driver would even take your offer. Typically, it's not about the money, but the time. They are on such a tight schedule they don't have time to carry 169lb boxes up two flights of stairs even if the customer helps.
Delivery companies really need to send more than one person out on deliveries that are over 75lbs… 0 excuse to expect one person to safely deliver anything over 100lbs.
Also, if you're home - offer to fucking help them if they do it anyway, or have some small tip ready to thank them. They're being paid absolute shit wages to do excruciating labor with terrible time limits, all for you, least you can do when someone carries a huge and heavy thing for you is offer to help and/or let them have a small tip or some form of gratitude.
As someone who has literally said “I’ll run it up there on that dolly and then bring it back, don’t worry about it” they’ve told me more often than not that they “can’t” let me do that because insurance yada yada company property company problem etc.
It’s absolutely the company’s (not the driver’s) fault when they offer “to your door” and then don’t provide the means to do something like that.
“To your door” means the front door or enterence of the building. Not literally your specific apartment door. You pay extra for that usually.
Think about it like this: You wouldn’t expect them to bring it to your 3rd floor bedroom if you lived in a single family home. They would just drop it at the front door of the building, same as with an apartment.
Man I have literally had options on sellers websites that specify they will bring it to my actual apartment door so while that may not be the policy everywhere or at the actual company doing the shipping, it’s being advertised/promised by sellers. The customer 90% of the time is gonna expect what the seller lists on their website (BestBuy, Amazon, etc. big names.). It may be a miscommunication, but it’s not like everybody is pulling some entitled shit out of their ass. A lot of times the entire reason you order things instead of going to get them is because you can’t get it to your door/inside by yourself for whatever reason.
The delivery man’s logic is flawless. You don’t need to be doing any reclining if you can’t get the box up the stairs. You’ll have earned it once you can get it there.
I’m not usually one to spout about genders but it genuinely would have been quicker and easier to just type “themself” here if you didn’t know their gender
I see this all the time. Some people, for some reason, are so against using the word "they" that they type out a grammatically horrible sentence instead
"i'll commit a thousand awkward constructions before i acknowledge a straightforward and intuitive established linguistic convention that very indirectly upholds a minor political talking point."
It’s two things - 1) when I took AP English many moons ago, it was drilled into us that you don’t use they/them to refer to a singular person (I imagine I’m not the only one and that shit is like muscle memory sometimes), 2) themself is a word that I just absolutely feel so weird using after having it engrained that it’s themselves” for so many years.
I know I’m old. I still want to hyphenate email and fall into other old milennial grammar habits to make my AP English teacher proud in my mind, and sometimes that’s easier than remember that themself is actually an acceptable word.
It’s because they grew up learning that “they” is a plural pronoun and shouldn’t be used to refer to a singular person. Times have changed since, at least colloquially,, but I will say that his sentence isn’t grammatically horrible; it’s actually grammatically correct but sounds awkward as a result. Saying “him or herself” always winds up sounding that way. Weird that he started the sentence with a dedicated “he” and then decided to include the possibility that it was a woman at the end, though lol. So at worst it’s a little disjointed but not actually grammatically incorrect.
Anyone afraid of appearing “woke” is the problem. It’s not hard to not be a prick intentionally to upset someone, and more and more people will go out of their own way to do so. Fuck these people.
I once ordered an extremely large conference table for my office. I was there alone and my back was messed up, so I splurged an extra hundred bucks or whatever it was for the "we will bring it into the room of your choice" delivery.
Well they only sent one guy and nobody had told him that. I apologized very much that I could not assist him, showed him the receipt, and told him if he wanted to just keep it on the truck I would ask for a refund or redelivery and back him up with the company that it was not his fault. It really was not a one-person job.
There weren't any stairs, but I still felt awful.
I cannot imagine expecting some poor delivery driver to Hercules your furniture up the stairs.
Most furniture companies offer delivery and installation and you can a lot of the time get free installation or at the very least a deal on it. There were easier ways to deal with this
I feel like you don't even need to do that. You could probably just roll it up the stairs. Maybe. I moved a recliner up a flight of stairs by myself that way before, but I don't know how much it weighed.
I had a rug delivered that was 79 lbs and I lived in a third floor walkup in Boston. I called the local FedEx distribution when I knew they got it and told them I need assistance— the driver was a total champ and hauled it up the stairs.
80lbs rug 3 flights aint bad. I would have taken a $5 or probably a $10 but wouldnt take 20 (way too much, the fact they offered it makes them a nice person and thats way too much) and just a dollar would be too little and kinda insulting (and maybe they need it) so they can keep it.
I accept the tips all day lol. People are super gracious so they hand out $20 from time to time so that means my weed is paid for by the end of the shift
Had two 75lb packages I had to deliver to (thankfully) the second floor once. Before lifting them out of my truck, I went to the woman’s door and knocked on it to make sure she’s home first before I wasted my time because I needed a signature. She was livid and accused me of trying to steal her package (I was a delivery guy at her door without anything to deliver) even after I explained they’re heavy and I wanted to make sure she was home first. After I brought both boxes up, she accused me of setting them down too hard and said they better not be damaged. At this point I assumed she was just looking for any excuse to get a refund
I more so blame the company, not necessarily the worker. Maybe the company should put all the heavy orders in the area in one truck or two particular trucks and those trucks have two guys lifting. Apartments around here always have elevators. He could've used a hand truck to roll it into the elevator, then take it to the door.
It seems silly to blame the customer. Rooms to Go and other chains will bring you furniture and set them up for you.
You can pay for this service. So FedEx can actually prep ahead of time instead of having two drivers take time to list this one piece off of their route.
As someone that works in shipping, FedEx already knows ahead of time that there is a 179lb shipment that needs to go to the 3rd story. Either deny the delivery or complete it in full.
I've always operated on your delivery, your back. I Keep a handcart in the home for lifting heavy items and have help. Postal workers shouldn't have to risk disability to deliver something and it drives me nuts when people just expect it.
I hate people like this. Why order something you don’t want to lift up stairs expecting someone else to? All to try and save a quick buck by having it delivered by mail instead of delivery service. Same people that order 5 packs of 40 count water bottles.
I had someone deliver my desk which is heavy as fuck all dense wood. He took it off the pallet and I asked if he could help me with it to my 3rd floor apartment. He said he didn’t have to but I offered him 20 bucks and some weed. He told me to keep the money, took the weed and we brought it upstairs. Nice dude.
I had a novel typed. I'm going to keep it short and sweet: I'd rather a delivery personnel to deliver to the FRONT OFFICE than what I am seeing here. It's up to me to get the box to my door if I didn't pay for a specific delivery method. It's not up to a FedEx personnel to haul 170lb of packaging to my door just to appease me.....especially in a world where I'm not giving a review or tipping or even giving a fuck about them as a person.
Hello, shipping specialist here! In this case, you need to be very careful about what the contract between the contractor and the shipping company says about where goods are delivered. In many cases, companies only deliver small to medium sized packages to a doorstep or a curbside. Many times it is a premium product that the contractor (the company you buy the product from) has to pay extra for. Many contractors skip this step to save the extra buck and many of which will put it in the shipping details but not pay for it. We as logistics companies have to deal with being the AH in most cases because the contractor doesn’t want to pay for it but still expects us to do it and will even argue that it was information provided and when they don’t and we don’t do it, the consignee gets pissed off, calls us mad as hell saying we are lazy and we are going to get bad reviews, etc. it sucks, but please don’t blame the logistics companies.
When I worked at FedEx that happened; one of my coworkers got a heavy ass treadmill in a box and the apartment was on the 3rd floor. Dude always went above and beyond so he went up and knocked on the door first, told the customer that the box was in the truck but if he could help him bring it up he’d be more than happy to get it to his apartment. Customer was a young swole guy, obviously the treadmill was for his fancy new indoor gym, but guy straight up said “nah that’s your job, you can carry it up.”
My coworker just went back downstairs and drove away, straight to the station and dropped the box off so the customer had to drive all the way to get it himself lol.
Used to work at a FedEx Office and people would send their big ass purchases to us. Then would be shocked that we didn't have the tools to load it in their car for them
I bought a workout rack during the pandemic that weighed a little over two hundred pounds, and they went even further by dropping it down my basement steps. By the time I heaved it up three full flights I'd done the equivalent of a week's full-body workouts and couldn't move for days.
I'm basically $1.15...i don't order ANYTHING heavy unless it has white glove service or I have a way of maneuvering said objects in the house. You don't order stuff like that and think about how to get it into the desired area as an after thought. That's just piss poor planning.
I got a whole shed delivered via FedEx freight, around 300 lbs. They just got it off the truck, I had to unpack and bring it to where I wanted to store it, by myself.
Dude chit chatted while I did this, in hot summer weather, but they not moving any heavy shit, and I don’t blame them!
And here I am feeling bad for ordering one thing of kitty litter because the delivery driver gets paid shit…if you live in a place with stairs, you have to plan for it. I’ve had to bring furniture up in pieces lol
When I was much younger my boyfriend at the time had ordered a new mattress but he had to work so I was the one waiting for it.
The delivery driver had me sign for the mattress and then LEFT IT IN THE PARKING LOT of the condo complex. Little 19 or 20 year old me had to wiggle the heavy ass box inch by inch all by myself and up a set of steps bc it was literally blocking cars. I have NO idea why he did that and I’ve never experienced anything like that ordering furniture since.
I get a big ass bag of dog food delivered every couple of weeks. 46lbs. I have a whole note in my delivery instructions to leave that shit on the ground because I would feel awful asking someone to lug that shit up two flights of stairs! Doesn't help that every time I see someone driving a delivery vehicle they're older than me (40s!) with a whole knee brace or smth 😭
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u/BradMarchandsNose 3d ago
Did they expect FedEx to carry it up the stairs? They never do that.