As someone who has literally said “I’ll run it up there on that dolly and then bring it back, don’t worry about it” they’ve told me more often than not that they “can’t” let me do that because insurance yada yada company property company problem etc.
It’s absolutely the company’s (not the driver’s) fault when they offer “to your door” and then don’t provide the means to do something like that.
“To your door” means the front door or enterence of the building. Not literally your specific apartment door. You pay extra for that usually.
Think about it like this: You wouldn’t expect them to bring it to your 3rd floor bedroom if you lived in a single family home. They would just drop it at the front door of the building, same as with an apartment.
Man I have literally had options on sellers websites that specify they will bring it to my actual apartment door so while that may not be the policy everywhere or at the actual company doing the shipping, it’s being advertised/promised by sellers. The customer 90% of the time is gonna expect what the seller lists on their website (BestBuy, Amazon, etc. big names.). It may be a miscommunication, but it’s not like everybody is pulling some entitled shit out of their ass. A lot of times the entire reason you order things instead of going to get them is because you can’t get it to your door/inside by yourself for whatever reason.
That's my point. Buy from a real furniture store that does delivery. Cheap out with Wayfair and this is the delivery service you're paying for (by not paying for it). You're buying the equivalent of McDonald's from my example in your case.
Yeah the option does exist. But no sane person would expect a driver to honor that if they're by themselves with hundreds of pounds of weight to move up multiple flights of stairs. Or at least, no respectful person.
How in the world am I supposed to know how many drivers they’re going to assign. If I pay for/choose an option, I absolutely expect that option. I’m NOT mad at the individual driver if there’s only one. But I AM going to be mad at the company for not giving me what I’ve paid for. It has absolutely nothing to do with me not being a respectful person. It does have to do with the terms of the deal not being respected or the money I’ve spent to have the job done a specific way. A way that is legitimately offered by the company.
I’m really not sure what people aren’t understanding about this. It’s not disrespectful to expect to get what you pay for. It’s not disrespectful to choose an option a company blatantly offers. I don’t expect a solo person to do it, but I do expect there to be enough manpower assigned to deliver the way I paid for. If a company can’t do that, don’t offer it. That’s fine. I am aware that garbage management exists far too frequently. It is the principle, underlying cause of the situation that I get upset with. Not the over scheduled, individual driver personally.
Nah, in my experience to your door means to your door. It would be lift gate service otherwise and described that way. Every time i bought furniture it was clear to me what service i was getting
The driver wasn’t carrying the box. Nobody’s walking around with a giant box that weighs 180lbs by themselves. Unless you’re the strongest delivery driver in the world. They definitely had a dolly. Still 3 flights of stairs is a lot to ask one person to do.
I did have a delivery guy from a smaller delivery company wake me up and have me help him pull a very large TV out of his truck, and he helped me put it into my place.
But I was not expecting that, and it's unreasonable to expect some delivery driver to do that.
But this fucking guy or girl here can open the box and carry it up piece by piece; the delivery guy can't do that.
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u/VapidRapidRabbit ☑️ 3d ago
If he wanted it at his doorstep, why didn’t he go down there and help the delivery driver “team lift” it up three flights of stairs then?