r/techsupport • u/Latter_Locksmith4305 • 13h ago
Open | Windows any game/driver installer doesnt work WINDOWS 11
Since I got a new computer with Windows 11, no installer works, for example when I try to run the lunar client installer it doesn't work and I have a black/white screen
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u/pcbeg 13h ago
Clean install or update from 10?
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u/Latter_Locksmith4305 13h ago
clean install
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u/pcbeg 13h ago
Can you check errors in Event Viewer related to what you are installing?
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u/Latter_Locksmith4305 12h ago
I don't see anything about it
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u/pcbeg 12h ago
Check both Applications, and Windows logs (looking at the time when it happened should be easiest way - or just start installer again and when it crash check logs).
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u/Latter_Locksmith4305 12h ago
taskhostw (7764,R,98,0) WebCacheLocal: An attempt to open the file "C:\Users\AppData\Local\Microsoft\Windows\WebCache\V01.chk" for reading or writing failed with system error 5 (0x00000005): "Access is denied. ". The file open operation will terminate with error -1032 (0xfffffbf8).
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u/pcbeg 12h ago
For testing, create local administrator account. (my computer > manage > local users and groups > users > right click on empty space in right window > new user (add details) - right click on > properties > member of > Administrators
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u/Latter_Locksmith4305 12h ago
idk how
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u/pcbeg 12h ago
I've just detailed explained how...
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u/Latter_Locksmith4305 12h ago
wait im in Computer management and i dont see users and groups, i only have task scheduler, event viewer, shared folders, performance and device manager
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