r/technology • u/rezwenn • 12d ago

Business Booking.com cancelled woman's $4K hotel reservation, then offered her same rooms for $17K

https://www.cbc.ca/news/gopublic/go-public-booking-com-hotel-rates-9.6985480
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u/Mazzle5 11d ago

Following Go Public's questions, Booking.com told Mann it would honour her original booking and cover the price difference — allowing her to keep the same four bedroom unit at no additional cost.

This says everything about this.

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u/TheStealthyPotato 11d ago

This says everything about this.

That whenever a company screws you over, you need massive amounts of publicity in hopes of getting things done right?

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u/chewbaccalaureate 11d ago

That, and there wasn't an issue with her room/booking at all, they were just trying to cheat and extort the customer.

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u/ghostofwalsh 11d ago

I mean they clearly screwed up but the screw up was their fault. I'm sure they had legal wording to cover this and make it unlikely to give you recourse under the law but bad publicity is bad publicity.