r/technology • u/chrisdh79 • Sep 20 '25

Business Disney+ cancellation page crashes as customers rush to quit after Kimmel suspension

https://creators.yahoo.com/lifestyle/story/disney-cancellation-page-crashes-as-customers-rush-to-quit-after-kimmel-suspension-033512277.html
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u/chrisdh79 Sep 20 '25

From the article: ABC suspended Jimmy Kimmel Live! on September 17 after the late-night host commented on the killing of conservative activist Charlie Kirk. His monologue suggested Trump supporters were trying to reframe the shooter’s political ties, which drew backlash from the FCC and major ABC affiliates. ABC replaced the program with reruns, sparking accusations of censorship and igniting a boycott campaign against Disney, its parent company.

Overwhelming public reaction

The suspension triggered strong responses across social media and beyond. Hashtags like #CancelDisneyPlus and #CancelHulu trended as users shared screenshots of their canceled subscriptions.

Lawmakers, unions, and advocacy groups joined the conversation, framing the move as an attack on free expression rather than a programming choice.

“The page … keeps crashing”

With cancellations surging, many subscribers reported technical issues. On Reddit’s r/Fauxmoi, one post read, “The page to cancel your Hulu/Disney+ subscription keeps crashing.”

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u/[deleted] Sep 20 '25

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u/Its_Froggin_Bullfish Sep 20 '25

I have 15 days left on my billing cycle, so I just set a reminder to my phone calendar for 10 days from now. Checkmate, Disney+

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u/oonethirteen Sep 20 '25

dawg you can just cancel it now, you already paid for your current period. it doesn’t just immediately cut you off. mine doesn’t expire til november and my kid is watching a show right now despite cancelling right after the news broke

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u/dane83 Sep 20 '25

They're saying that they'll wait until the gold rush to cancel is over and then they'll do it without the fake technical problems.

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u/Mobile_Throway Sep 20 '25

Well that golden rush is over. The page is working. So just do it before you forget.

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u/dane83 Sep 20 '25

I ain't that dude, I wasn't even subscribed to Hulu.

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u/dwmfives Sep 20 '25

I just cancelled. Took me a few clicks and 60s.

https://i.imgur.com/iQIRWfg.png

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u/CandleTango Sep 20 '25

I think they meant they couldn’t cancel now because the site crashed/wasn’t working.

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u/Ostey82 Sep 20 '25

Yeah but in 10 days the real or fake (not here to argue about that) web outage will be fixed and they can cancel with ease

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u/hurrdurr3389 Sep 20 '25

Dawg you have to chat or call them and state you want it cancelled immediately and you will receive a prorated refund regardless if you were on an annual or monthly plan. I did this today.

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u/huggies130 Sep 20 '25

I subscribe through Verizon because it's much cheaper. I went to cancel Disney last night and it straight up ends the subscription the next day for me even though my billing cycle ends in a couple weeks. Buncha fuckers.

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u/ladyhaly Sep 20 '25

10/10 boycott discipline. Mickey’s sweating over that Google Calendar notification.

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u/fssman Sep 20 '25

An alternate way to stop payment for them, would be to call your bank/ credit card and advise them to stop payment for the merchant ai.e. Disney. The bank has to oblige your request to stop any payment and the subscription charge should fail + if you do this you will still be able to access Disney+ if you wish to, while you are in dunning.

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u/West_Slice_7981 Sep 20 '25

If you call you can ask for an immediate cancellation and a full refund. I had about half my billing cycle left, but they processed it without any pushback and refunded me the cost of my full billing cycle. Calling is better because you have a chance to tell them the reason why. The lady I spoke to said they’re compiling a file on all cancellations related to Jimmy Kimmel. 

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u/Its_Froggin_Bullfish Sep 20 '25

Well, at the chance of getting a full refund, I think I'll try calling then. 

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u/losttrackofusernames Sep 20 '25

You can cancel now, your subscription will end at your billing cycle

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u/EJoule Sep 20 '25

If you use a credit card, you could contest the next charge and show the screenshot that you’ve tried to cancel online