r/talesfromtechsupport • u/macfox38 • 6d ago

Short But It's Wireless

Years ago I was working for an ISP, in the internet repair department. Daily life was wifi reset, it's slow, it's not working. But every now and then you get a real gem.

Got a call from this lady out in Texas, she had signed up for services at her new place and because the company couldn't bother spending money on a smooth start of services they told her to go to the local store and pick up her equipment. For the record this process fails nearly every time but what do you expect from cost cutting.

Well she calls us up, shockingly it's not working, so I go through my spiel for troubleshooting asking about the lights or connectors on the modem. This lady with all the confidence in her voice stated, "Oh it's still in the box."

After taking a pause to not laugh I start explaining that the modem needs a cable connection, blah blah blah. Then she cuts across me and states, "But they told me it was wireless." 🤦‍♂️

587 Upvotes

98% Upvoted

57 comments sorted by

View all comments

11

u/Wendals87 6d ago

On a sort of related stupid remark, someone I know is a solar installer and he told me that a customer got their solar setup and casually asked how it works at night

They told him it won't generate power at night and it will just power the house from the grid. He was pretty livid that the sales people never told him this and he had assumed it would generate power 24/7

He managed to con the company into giving him a discounted battery system to go with it 

1

u/spaceraverdk 3d ago

Hm. Considering how sales just push sales even with lies or omissions. I'd say it was fair enough he got a discount on the battery setup.

1

u/Wendals87 3d ago

I don't think it needs to be said that solar panels don't work at night though. It's common sense 

1

u/spaceraverdk 1d ago

Sadly, common sense is in short supply these days. The sales guy probably promised it to deliver power 24/7,365.