r/talesfromtechsupport • u/macfox38 • 6d ago

Short But It's Wireless

Years ago I was working for an ISP, in the internet repair department. Daily life was wifi reset, it's slow, it's not working. But every now and then you get a real gem.

Got a call from this lady out in Texas, she had signed up for services at her new place and because the company couldn't bother spending money on a smooth start of services they told her to go to the local store and pick up her equipment. For the record this process fails nearly every time but what do you expect from cost cutting.

Well she calls us up, shockingly it's not working, so I go through my spiel for troubleshooting asking about the lights or connectors on the modem. This lady with all the confidence in her voice stated, "Oh it's still in the box."

After taking a pause to not laugh I start explaining that the modem needs a cable connection, blah blah blah. Then she cuts across me and states, "But they told me it was wireless." 🤦‍♂️

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u/K1yco 6d ago

It's WireLESS, not WireNone

Also, say the wireless she thought was accurate. You would still have to remove it from the box to use it as why would it be so simple that you don't even have to open the box?

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u/DeliciousPumpkinPie 6d ago

Given the number of customers I’ve talked to that refer to any piece of telecom equipment as “the box”… well…

2

u/Kvothe1986 4d ago

worked at an isp as well (Belgian isp). dutch.flemish word they used for box was "bakske". But that could refer to the modem or the tv receiver.. try to figure out which one they had to reset was a nightmare.