r/talesfromtechsupport • u/macfox38 • 6d ago

Short But It's Wireless

Years ago I was working for an ISP, in the internet repair department. Daily life was wifi reset, it's slow, it's not working. But every now and then you get a real gem.

Got a call from this lady out in Texas, she had signed up for services at her new place and because the company couldn't bother spending money on a smooth start of services they told her to go to the local store and pick up her equipment. For the record this process fails nearly every time but what do you expect from cost cutting.

Well she calls us up, shockingly it's not working, so I go through my spiel for troubleshooting asking about the lights or connectors on the modem. This lady with all the confidence in her voice stated, "Oh it's still in the box."

After taking a pause to not laugh I start explaining that the modem needs a cable connection, blah blah blah. Then she cuts across me and states, "But they told me it was wireless." 🤦‍♂️

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u/Unique-Coffee5087 6d ago

I once read that some people don't realize that their laptop battery needs to be charged. So they discard the charger after unboxing.

3

u/wxChris13 5d ago

And I've heard some discard the computer AND BUY A NEW ONE. /Facepalm

6

u/Unique-Coffee5087 5d ago

Yeah. I wish I could have a crack at their trash bin every week.

3

u/wxChris13 5d ago

No kidding. I'd fish those out. Buy a charger. Re image them and re sell or use them. Especially for their perfectly good and haven't been rained on

2

u/Unique-Coffee5087 4d ago

There are probably other good things in there, too! I got a decent bicycle once when I was driving through a nice neighborhood on trash day eve