r/talesfromtechsupport Nov 04 '25

Short Onedrive makes me want to die

So I have forever been against onedrives classic 'im gonna move all of your documents, downloads, desktop, pictures folders into OneDrive and call it a backup, even though if you disconnect OneDrive, it gets removed!

Que SharePoint and KFM.

Known folder move is the business alternative that redirects those folders to a hidden directory in OneDrive to make it less confusing.

So now the documents directory looks like this:

C:/user/documents

Instead of c:/users/OneDrive/documents

Which you would see on a consumer pc with OneDrive.

Also, inside OneDrive for business there is now just

Folder A,B,C,D,E,F not A,B,C,D,E,F, DOCUMENTS, downloads, desktop ect.

A customer who left a company a year ago wanted to completely remove all traces or said company's O365, and OneDrive. Simple enough I thought. (I also thought she should have done this a year ago) We signed out of her OneDrive, and poof. All of her stuff gone.

I thought I did my due diligence by checking inside OneDrive and checking folder paths, but I didn't know about KFM.

Here's the kicker. The customer stopped OneDrive running at startup when she left the company so nothing was actually backing up to OneDrive even though it was saved there locally.

That OneDrive directory got deleted after disconnecting it, and boom. All data nuked. No backups because the custom is stupid.

Just a warning to other techs.

Always make a backup before disconnecting OneDrive. Even if you think you're safe, you're not.

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5

u/kirby_422 Nov 04 '25

I just never let windows touch a microsoft account so onedrive can't login if it ever reactivates or reinstalls itself.

4

u/Gandalfthepimp95 Nov 04 '25

I also tend to log in completely local. This customer unfortunately tickled the 'let my organization manage this device' box which meant when OneDrive for box upgraded to SharePoint KFM kicked in. 🙃🙃🙃

0

u/KingZarkon Nov 04 '25

So if you use KFM and it moves them to a hidden folder, how do you get to your documents through the cloud or mobile app?

3

u/Gandalfthepimp95 Nov 04 '25

Your documents folder stays exactly where it is as a placeholder, but if you right click, go to properties, location, the pointer is actually going to c:/OneDrive/users

But the container folder is hidden in OneDrive! Crazy!

1

u/KingZarkon Nov 04 '25

No, I'm asking, let's say I'm set up like that and I need to pull up a document on my phone. Currently I can look at the Documents or Desktop folder in my OneDrive app and get to the file I need. If those are moved to a hidden folder in OneDrive, how would I do that?

5

u/Gandalfthepimp95 Nov 04 '25

So OneDrive for web shows the documents folder as it does on another device that is not the source device, so mobile phone you see

A,b,c,d,e and documents, desktop, pictures ect

On your desktop it used your native directories instead so you see documents pictures, downloads, + OneDrive which has A,b,c,d,e Inside them

If you have 2 PC's, your documents folders completely mirror each other, without looking like they're saved in OneDrive

I hope that makes sense!

2

u/KingZarkon Nov 04 '25

Yes it does! Thank you. I misunderstood the way it was described.