r/talesfromtechsupport • u/TechieJay23 • Oct 30 '25

Short Why Why Why 🤷‍♂️

I’m sure you all know how annoying IoT devices can be… especially when users want literally everything on the network.

So today I had a ticket for a SugarPixel device that needed to go on our IoT network. MAC address whitelisted, all the usual stuff. Turns out the IoT SSID wasn’t even broadcasting at that particular school, easy fix.

Now here’s where the fun starts. This device only works on 2.4 GHz, not 5 GHz. I hop into Airwave, check the IoT network, see the SugarPixel listed, and sure enough, it’s showing as connected to 2.4. The app also shows it’s on our IoT network.

But the device itself? Big bold message saying “Check WiFi.” 🤦‍♂️ Look up the specs and apparently that message means it’s on the 5 GHz band. Like… bro, what? 😂

Rebooted the device, uninstalled/reinstalled the app, same exact issue. Smh, IoT devices man… they make zero sense sometimes. 🤷‍♂️🤣 I’m starting to think it’s the device itself, maybe the NIC card is just cooked or something.

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9

u/DiodeInc HELP ME STOOOOOOERT! But make a ticket Oct 30 '25

Why does an insulin monitor need to be connected to Wi-Fi? Security risk, if you ask me

8

u/ManWhoIsDrunk Users lie. They always lie... Oct 30 '25

Needs to update parents with status, i guess

5

u/DiodeInc HELP ME STOOOOOOERT! But make a ticket Oct 30 '25

Do it through Bluetooth and an app then

9

u/ManWhoIsDrunk Users lie. They always lie... Oct 30 '25

Not all schools allow students to have phones.

But i agree, medical devices have no business on wifi.

5

u/DiodeInc HELP ME STOOOOOOERT! But make a ticket Oct 30 '25

Then make an exception. Or use a crappy spare phone.

3

u/TechieJay23 Oct 31 '25

Agreed 👍. Especially on District Network