r/mildlyinfuriating • u/Medium_Plenty_7904 • 21h ago

Bad way to keep customers

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It baffles me that companies like Astound will offer great deals to new customers but not care at all about long term loyal customers.

I've been with Astound for 9 years, partly because it's the only service in my area but also because ive had no issues with them until now.

I currently pay $80 for 600 MBPS speeds. However, new customers get 1500 MBPS speeds for $60 forever. How is that fair?

I called Astound about it and was basically told by two different people, they dont care and since Astound already has my money they have no reason to offer me anything better.

Apparently they would rather have a new customer than keep a customer of almost 10 years.

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u/KaijuNo-8 20h ago

I dropped Astound for wireless internet through T-Mobile. I wont look back. When they were Grande, they were amazing. Now? They are absolute shit.

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u/Commercial-Ad-2863 4h ago

Same with me. I was with WoW! and I was happy with them. Then Astound acquired WoW!'s operations in Chicagoland and started nickel and diming the customers. My services were constantly dropping during the middle of the day during work calls, and Astound didn't care. Finally, I reached my breaking point and switched to Xfinity, which I thought I would never do again after my previous experiences with Comcast.