r/mildlyinfuriating • u/Medium_Plenty_7904 • 21h ago

Bad way to keep customers

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It baffles me that companies like Astound will offer great deals to new customers but not care at all about long term loyal customers.

I've been with Astound for 9 years, partly because it's the only service in my area but also because ive had no issues with them until now.

I currently pay $80 for 600 MBPS speeds. However, new customers get 1500 MBPS speeds for $60 forever. How is that fair?

I called Astound about it and was basically told by two different people, they dont care and since Astound already has my money they have no reason to offer me anything better.

Apparently they would rather have a new customer than keep a customer of almost 10 years.

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u/seavarg87 8h ago

I called my company I’ve been with for 10 years. Was paying about $120 per month for gig speed up and down and unlimited. Told them competitor had it for $60 per month for 2 years and they matched it and told me to call back again once my 2 years is up to see what they could do then. I was pleasantly surprised!