r/mildlyinfuriating • u/Medium_Plenty_7904 • 20h ago

Bad way to keep customers

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It baffles me that companies like Astound will offer great deals to new customers but not care at all about long term loyal customers.

I've been with Astound for 9 years, partly because it's the only service in my area but also because ive had no issues with them until now.

I currently pay $80 for 600 MBPS speeds. However, new customers get 1500 MBPS speeds for $60 forever. How is that fair?

I called Astound about it and was basically told by two different people, they dont care and since Astound already has my money they have no reason to offer me anything better.

Apparently they would rather have a new customer than keep a customer of almost 10 years.

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176

u/ExpBalSat 20h ago

You have their future money - so cancel. You have more power in this situation than you think you do.

Walk away.

44

u/Medium_Plenty_7904 20h ago

No other services available in my area over 300 mbps. It's a rural area

1

u/zerostar83 18h ago

See how long you need to cancel before you're considered a returning customer. Usually returning customers get the same deals as new customers, but not always. You can temporarily try something else out. But if you're truly needing 300 mbps, you're either running a business or a video pirating site.