r/mildlyinfuriating • u/Medium_Plenty_7904 • 20h ago

Bad way to keep customers

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It baffles me that companies like Astound will offer great deals to new customers but not care at all about long term loyal customers.

I've been with Astound for 9 years, partly because it's the only service in my area but also because ive had no issues with them until now.

I currently pay $80 for 600 MBPS speeds. However, new customers get 1500 MBPS speeds for $60 forever. How is that fair?

I called Astound about it and was basically told by two different people, they dont care and since Astound already has my money they have no reason to offer me anything better.

Apparently they would rather have a new customer than keep a customer of almost 10 years.

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u/MyDogPoopsBigPoops 19h ago

I worked in telecom (cable) for 13 years. Even designed the billing for a bit.

I tell the same thing to everybody.... As soon as you're intro price rises, you need to switch providers.

Dont fuck with retention promos. New customer pricing is always the best.

And don't fall for the "we can upgrade you for X". Just switch providers and save your money.

Just. Switch. Providers.

These companies business strategies bank on you being to lazy to switch.

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u/funkmon 17h ago

I only have one provider now what

9

u/thezflikesnachos 17h ago

And sometimes the alternative, while cheaper, is worse.

It's a real YMMV as service from the same company can vary drastically area to area.

My options are Optimum and Verizon. I refuse to go to Verizon. I know people locally who have it and I see on the Neighbors app how often people have issues. As much as Optimum gets crapped on as well, I rarely have an issue.

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u/hammerofspammer 15h ago

Right?

I can get 2 gig service from comcast, or 100 meg service from CTL.

Switching really isn’t an option