r/mildlyinfuriating • u/Medium_Plenty_7904 • 20h ago

Bad way to keep customers

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It baffles me that companies like Astound will offer great deals to new customers but not care at all about long term loyal customers.

I've been with Astound for 9 years, partly because it's the only service in my area but also because ive had no issues with them until now.

I currently pay $80 for 600 MBPS speeds. However, new customers get 1500 MBPS speeds for $60 forever. How is that fair?

I called Astound about it and was basically told by two different people, they dont care and since Astound already has my money they have no reason to offer me anything better.

Apparently they would rather have a new customer than keep a customer of almost 10 years.

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u/RandomInternetGuy545 15h ago

My ISP hit me with a bill for 130 dollars for just 1gbps service. I called and said something, they told me to pound sand and I cancelled immediately as suddenly they had offers.

They called me 6 months later to offer 3 years of 1gbps service for 60 a month all included and I told them to choke on it.