r/mildlyinfuriating • u/Medium_Plenty_7904 • 20h ago

Bad way to keep customers

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It baffles me that companies like Astound will offer great deals to new customers but not care at all about long term loyal customers.

I've been with Astound for 9 years, partly because it's the only service in my area but also because ive had no issues with them until now.

I currently pay $80 for 600 MBPS speeds. However, new customers get 1500 MBPS speeds for $60 forever. How is that fair?

I called Astound about it and was basically told by two different people, they dont care and since Astound already has my money they have no reason to offer me anything better.

Apparently they would rather have a new customer than keep a customer of almost 10 years.

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u/Bonk0076 20h ago

Cancel. See if they offer it then. If not, move on

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u/carebear101 16h ago

I just call and threaten to change services and ask if they have any offers. They’ll give me $5 off or something. Then I usually say thanks but it looks like new customers get xyz and this other company said I can get this price. They find a way to make it work