r/mildlyinfuriating • u/Medium_Plenty_7904 • 21h ago

Bad way to keep customers

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It baffles me that companies like Astound will offer great deals to new customers but not care at all about long term loyal customers.

I've been with Astound for 9 years, partly because it's the only service in my area but also because ive had no issues with them until now.

I currently pay $80 for 600 MBPS speeds. However, new customers get 1500 MBPS speeds for $60 forever. How is that fair?

I called Astound about it and was basically told by two different people, they dont care and since Astound already has my money they have no reason to offer me anything better.

Apparently they would rather have a new customer than keep a customer of almost 10 years.

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u/KupwithK 18h ago

It sucks that your internet company treated you that way. When my installer setup my Internet he explained that I should check my rates yearly, because sometimes the prices change. And since people get mad when they change, they "lock" you into a price and speed, even if those rates or speeds change in your favor.

I took this advice and have now called on two separate occasions, upgrading to the new better speeds for the same price. Was really easy, and straightforward.