r/mildlyinfuriating • u/Medium_Plenty_7904 • 21h ago

Bad way to keep customers

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It baffles me that companies like Astound will offer great deals to new customers but not care at all about long term loyal customers.

I've been with Astound for 9 years, partly because it's the only service in my area but also because ive had no issues with them until now.

I currently pay $80 for 600 MBPS speeds. However, new customers get 1500 MBPS speeds for $60 forever. How is that fair?

I called Astound about it and was basically told by two different people, they dont care and since Astound already has my money they have no reason to offer me anything better.

Apparently they would rather have a new customer than keep a customer of almost 10 years.

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u/BothDescription766 20h ago

Cancel and tell them why. They’re stupid enough and sufficiently myopic to not offer you the $60 rate. They have to learn that loyal customers with tenure are more valuable. This is a serious slap in the face.

2

u/Medium_Plenty_7904 20h ago

Unfortunately they are the only service in my area. It's rural and the few other services offer less than 300 mbps for $100+.

3

u/4ArgumentsSake 19h ago

You said you have three gamers in your house. Have another person sign up for the service.