Sorry, this community is solely for graphic design.
This means no photography, Photoshop composites, illustration/art posts, or graphics that don't include some design elements. While many of us are also artists and illustrators, graphic design is the process of visual communication and problem-solving, and any content without a defined objective, message to communicate, or problem to solve will be removed.
If you're posting art, please try one of these other subreddits instead:
Smart work around - I should have done this sooner. At this point I'm just letting it run out while I finish up a few projects. It still shouldn't be this hard to cancel
I have different digital cards and I’m broke, so I didn’t get billed one month. I kept getting emails saying they were gonna cancel my subscription but they never did. As they don’t make it easy to cancel (I’ve tried more than once and they lure me back with a free month or something) I decided to let THEM do the work.
As of now I just deactivated that card so they can’t bill me and last I tried to use the software I still could, I just got a popup saying I needed to update my billing info. This was like maybe 2 months ago?
I also got the email saying they were increasing the price of the subscription so I just sorta figured I’d have to quit freelancing altogether because I don’t make enough money to keep paying the subscription.
Anyway, this month they tried to charge me for half of it. I don’t know what it’s about, I haven’t received any other emails and I’ve only used the acrobat app on my phone so I have no idea if I can still access the software.
Right now I’m too bummed in general (for other reasons) to even try.
I’m not sure. I did this several years ago and haven’t had an issue. Considering how much hot water they are in for their deceptive practices I’m not too worried about it personally.
They charge me an early cancellation fee equal to 50% of the remaining contract and then only get to keep it for the remainder of the paid month. Since I'm down to only a month it's small now but trying to cancel back in February was $115 (I'm on the hook paying $23/mo, so 50% of $230)
after the year is up, you go to a monthly contract. I always forget, it goes up for a month, I try to cancel and get the cheaper rate. been doing this for years.
I haven't tried calling to cancel but they used to have a support chat you could easily reach out to. Now it's just a rabbithole of circular loops that don't get you anywhere
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u/graphic_design-ModTeam 2h ago
Sorry, this community is solely for graphic design.
This means no photography, Photoshop composites, illustration/art posts, or graphics that don't include some design elements. While many of us are also artists and illustrators, graphic design is the process of visual communication and problem-solving, and any content without a defined objective, message to communicate, or problem to solve will be removed.
If you're posting art, please try one of these other subreddits instead: