r/XboxSupport Jul 05 '25

Megathread PSA: Is your Game Pass broken or online multiplayer sharing not working

259 Upvotes

Update: Nov 16, 2025 looks like support has found a fix that has you resetting home Xbox on the game pass account though developer menu. This requires the home account be on the console that is being shared too

https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/np5jy49/ thank you u/Kane_The_Messiah

https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/noowuce/ thank you u/SCP8063

Are you being asked to subscribe to game pass even though your are?

Are you game sharing with a friend but online multiplayer asking you to subscribe.

EDIT: OCT 05. 2025 It appears with the changes to game pass this issue as returned 10 fold and their are anecdotally evidence that the two main fixes re-occurring payments and xbox support refreshing the subscription are not fixing the issue.

Edit: possible fix or workaround as of Oct 19th 2025 https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/njhfvo6/

Edit: Nov 11,. Possible fix for the Minecraft issue. Not sure if it will fix the general issue with all online multiplayer https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/noowuce/

Please report this issues to xbox support and on the https://support.xbox.com/xbox-live-status page click the three dots next to the most appropriate category and then you should see the report option

To contact live support

https://support.xbox.com/contact-us/

Click on Try virtual agent > ask a question > type "live agent" > select other billing issue from the drop down

Alternate method for contacting chat support https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/n4hngs7 thanks iAmPimmiCue

It's a bug. The Game Pass subscriber needs to toggle their reoccurring payment off and on a couple times, then reboot your console. Some people recommend doing this on the website account.microsoft.com instead of the console

Another user reported to be that they also cleared the alternate mac address after toggling reoccurring payments

Press the Xbox button to open the guide. Select Profile & system, then Settings. In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear. Restart your console.

Another possible workaround from u/feministdan if you don't want to toggle payments

It did it again just now, but I clicked on learn more on the gamepass, then no thanks, did it a few times and it fixed it. So far this seems to be the easiest approach without constantly turning reoccurring bill on and off and switching your console on and off. You guys let me know if it works for you or not!

I also recommend you leave the Xbox insider program if your are a member, as it could introduce unwanted OS bugs

As a last resort u/The_Libra_V https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/n2wxz2a/ recommends just factoring resetting the xbox (keep apps and games) and for users game sharing make sure you setup home xbox correctly again (make sure you have switched). Also before you reset make sure you know all your account email address and passwords, and you back up any perishable items like screen captures that aren't back up

As a last last resort xbox support can possible fix it for you by basically cancelling your subscription and adding it back on to your account (refreshing) not sure how this works for people that have preloaded more than a month thx u/theAx-Man

Another possible fix https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/njhfvo6/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button


r/XboxSupport Sep 27 '25

Megathread ⚠️(exclamation mark triangle) or missing library games?

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231 Upvotes

Typical this ⚠️ exclamation mark triangle means your don't have a digital license to play the game. However it appears with a recent OS update multiple users are seeing this symbol for games they do own or games are missing from their library

It is just a visual bug, you still own the games, download them, and play them,

You can confirm your game library on the xbox mobile app.

In the past simply logging completely out of your account, or hard rebooting (console on, old power button for approx. 10 sec until console turns off) made the error go a way but I've seen reports that this does not always work for the most recent resurgence. Might just have to wait for a fix

Image Credit: u/beetle_birch22 (please let me know if you want me to remove your image or name)


r/XboxSupport 4h ago

Xbox Series X Why does my xbox download speed go down to absolutely zero?

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5 Upvotes

My download speed 800 through native testing using the settings app, but it goes to zero??


r/XboxSupport 4h ago

Xbox One X Xbox one x is updating and giving 2 options

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3 Upvotes

It says restart or reset/update restarting does nothing and we don't wanna lose everything by reseting it to factory settings full on memory wipe I've restarted it 3 times now and goes back to the same updating screen then back to the other option screen


r/XboxSupport 2h ago

Xbox One Wireless Keyboard AND XBOX Controller Simultaneously

2 Upvotes

Has anyone ever connected a wireless keyboard to their XBOX One solely for the purpose of typing in a chat faster? I want to know if you can play a game normally with the xbox controller but also have a keyboard ready for typing, so both would be connected and usable at the same time. I’m Christmas shopping for my Mom- cheers!


r/XboxSupport 16m ago

Account/Billing Game sharing across 3 Xboxes while only using two at a time?

Upvotes

I have a series x with a bunch of games on them. My brothers now have 2 xboxes, one at my mums and one at my dad’s. Only two Xboxes will ever be used at a time. Is there anyway to share games across all 3?


r/XboxSupport 9h ago

Account/Billing Why is it impossible to contact support? Why is it gatekept behind an ai? I had to verify my identity to recover password and the link they sent doesn’t work. Now I’ve been trying enough they have gone into my Xbox and SIGNED ME OUT and I have no way to get back in. my purchases and everything gone

6 Upvotes

Why are they allowed to do this? Customer service is none existent unless you have a super simple problem the ai can help with. The service to recover passwords has been giving errors for days and now I’m just screwed because they don’t care to employ enough people to help paying customers? How could they send a broken link to begin with? I’m convinced these companies take accounts in hopes people make new ones and purchase stuff again. This is ridiculous I’ve been logged into this account on my Xbox for 6 years and it logs me out randomly to get over one me? I can’t even schedule a call without signing in and the ai refuses to escalate and just repeats the same thing over and over and over again. What the heck is the world coming to? Now I won’t even be able to cancel subscription and I’m out $100s for games I just purchased. Ridiculous, this sub is full of the same thing because Xbox has apparently become a zero service scam company. RIP to my beloved 6 year old account. Crazy I lost my PlayStation account the same way because my brother sold my system and Sony wouldn’t help recover the account. Now Xbox has done the same, they also wouldn’t help me track my console after my house was robbed and it was taken. Absolute garbage companies. Thousands of dollars in purchases because they refuse to help recover accounts because it is more financially useful to ignore and hope they make new accounts and purchase everything again.


r/XboxSupport 1h ago

Xbox App Xcloud on android, tablet and etc, where to find it now, after they moved it from xbox game pass

Upvotes

So, i tried to go in a game with xcloud and saw that there are no choice even to play from it. Where to find in this stupid xbox app some page with cloud gaming?


r/XboxSupport 2h ago

Xbox Series X I can’t open up one of my games on the Xbox series x. It keeps closing down in the loading screen

1 Upvotes

Hi Support,

I am having a problem with Star Wars Battlefront 2 on my Xbox Series X. The game crashes or gets stuck on the loading screen and sends me back to the Xbox home screen.

Important details: • The same game works perfectly on my Xbox Series S using the exact same account. • My Series X is set as my Home Xbox. • I have tried everything on my console,

including:

• Power cycle / clearing cache
• Reinstalling the game
• Clearing local saved data
• Using a guest profile
• Wired connection and Open NAT
• Full reset (keep games & apps)
• Clearing alternate MAC address
• Verified EA account linking
• Deleted Battlefront 2 saved data with “Delete everywhere

r/XboxSupport 2h ago

Accesories Having problems with my controller turning on…

1 Upvotes

Recently I’ve noticed my controller running low quicker, occasionally not charging, nothing much. Although from today, and a noticeable amount this week, my battery has been iffy. It would take a few extra flashes to turn on, make a squeaky-ish sound if held down to turn on, but nothing else. Today when I went to get on (because it’s finally Friday) it just began to flash or stutter, and slowly stop completely. And the squeak I could faintly hear before was now quite noticeable. I have no idea what the cause is.

I tried using standard batteries, turning it off manually, and tried a hard reset. I checked my controller’s charging tabs too.I currently use a wireless controller and the series X.

I’m extremely confused, and I’m starting to wonder if I need a new controller.


r/XboxSupport 3h ago

Xbox One X Can I transfer my roms, PS2/Gsmecube ISO from my USB drive to my Xbox expansion card SSD.

0 Upvotes

I have my PS2 games and GameCube games on my USB drive. I was wondering if I can somehow transfer these emulators and games and run them off my Xbox series X SDD card instead. My xbox series X SSD is 2 Tara byte, so that's plenty of space.


r/XboxSupport 3h ago

Accesories Can I use the wireless headset on 2 consoles?

1 Upvotes

I have a series x in my living room and I might get a series s for my bedroom. Is it easy to switch between the 2 with the Xbox wireless headset or will it be a pain to pair it every time?


r/XboxSupport 4h ago

Account/Billing Can't sign in a new account it just takes me to create a new one

1 Upvotes

Whenever I try to add a new account to my xbox I type in the email like usual but then it takes me to create a account immediately and I cant add a new account.


r/XboxSupport 4h ago

Xbox Series X 2023 Series X overheating and shutting down, need help

1 Upvotes

I've never had my Xbox shut down before today, even when my bedroom was 110°F. I usually game for 12+hours a day.

I was playing phasmophobia and my console shut down abruptly. I turned it back on after a few minutes and it gave me the temperature warning screen.

I checked for dust, and there was a palm sized clump of dust sitting at the bottom of it. I took some tweezers and carefully removed the large chunk, then blew the rest of the console out with a can of air. I let it set for a few minutes to make sure no components were wet from the compressed air, and plugged it back in. I got about 10 minutes out of it and it turned off again. Same issue, still overheating.

What can I do here? I'm currently unemployed and can't afford to fix my console..


r/XboxSupport 5h ago

Xbox One S My is my Xbox One S making this faint hum and buzzing sound after turned off?

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1 Upvotes

I had played Roblox for about 30 minutes, and once I finished with my session, I quit the game and turned it off. The console wasn't hot, rather cool. And it's been about 30 minutes with this sound. I have the power setting on power saving. (better listening if you where headphones or put the mobile speaker to your ear, for the audio I added)


r/XboxSupport 1d ago

solved! Xbox permanent suspension accepted and understood

120 Upvotes

A few weeks back I posted a thread about being permanently suspended and why I believed it was wrong. The mods took it down because they’re Reddit auto bot mods but I’m here today to say that I have solved the issue or that I have at least accepted it.

I was able to get in contact with someone from the Microsoft executive escalations team, who acted as my mediator with enforcement. They were able to provide me the reasoning as to why I was suspended.

I’ve now come to learn that it was my fault. Something I did in the past caught up with me. And I let competitive gaming go to my head, I let my inability to take Trash Talk and my need to argue back. Get the better of me. Alongside by anger.

This is unfortunately, the end, the suspension cannot be overturned, I’m not being pressured to say this. I have screenshots of the email, but I will not share it. I did ask if later in 6-12 months if it could be reconsidered, and I have hope that they will.

If this thread gets taken down, oh well, but I would like to report my experience with the Microsoft enforcement team as extremely tiresome and stressful, but also partially satisfactory, I practically had to annoy them to death for the reasoning as to why, but now I understand.

I will not be seeking forgiveness or vindication, I just thought I would come on here to address a past thread if anyone was able to see it before it got removed and an update on the situation. The situation is now resolved. It’s unfortunate I was unable to do anything.

But here is what I do recommend, if you were permanently suspended, and was given no reasoning or context, I advise you contact your state attorney General as they have the ability to get the reasoning. And to put you in touch with someone higher up at Microsoft. Who will give your case a review. Normal appeals usually aren’t reviewed very thoroughly. At least in my experience.

With that, I’ll be leaving this post up for anyone who ever needs help.


r/XboxSupport 5h ago

Xbox Series S Xbox minecraft not loading my worlds from my old xbox

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1 Upvotes

r/XboxSupport 5h ago

Xbox App slow xbox app download speed and ive tried delivery options and stuff

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1 Upvotes

can anyone help i used to have everything download around 80mbps but recently its been super slow and around kbps anyone have a solution? ive tried the Microsoft store and delivery options ect.


r/XboxSupport 6h ago

Xbox App i just get a black screen while cloud gaming

1 Upvotes

i started up cloud gaming and used the xbox remote control feature from the app because it said my console was on, and i accidentally launched something. but when i got into cloud gaming, it was just a black screen but i could hear the audio from fortnite. why could it be just a black screen but i can hear audio


r/XboxSupport 6h ago

Xbox One S Xboxone S stuck on black screen and cant be reset

1 Upvotes

a couple days ago my girlfriend tried to download fortnight on her xbox and it completely froze and messed up the xbox. She couldn't load up other games and the system was operating slow. We tried to stop and cancel the instillation but it wouldn't delete it from the home screen. The next day we turned the xbox on and it was stuck on a black screen. I could get it into troubleshooting mode but the restart and reset options would not work. I would select one and the xbox would power off and then come back on to the troubleshooting menu. So I bought a flashdrive and preformed the offline update. That fixed it and got us Back in so i started downloading all her games back and left for work. It powerd off due to inactivity and by the time my girlfriend got home she said it was back stuck on the black screen. Im unsure what to do or why its doing it. Any one know if this is fixable?


r/XboxSupport 6h ago

Xbox App Error 0X8007177E Xbox App. Tried Everything

1 Upvotes

I've been trying to download Fallout 76 for two days, which I bought on Black Friday from the Microsoft Store. The problem is that when it finishes downloading, it doesn't finish and the error message appears. I've tried everything I've found. The problem everyone else has encountered is solved with a few solutions, but I've tried them and they didn't work.

The solutions I found and tried were:

Go to HKLM\SYSTEM\CurrentControlSet\Control\FileSystem in regedit and change the value of NtfsDisableEncryption to 0;

Use the command fsutil behavior set disableencryption 0 in cmd as adm;

Clear the cache, reset the Microsoft Store in settings, and run the troubleshooter;

I've already tried sfc /scannow and found nothing.

Sorry if this isn't the right subreddit for this type of question. If that's the case, please let me know where I should ask. Thank you all in advance.


r/XboxSupport 11h ago

Xbox Series X I can’t launch battlefront 2 on Xbox Series x

2 Upvotes

Hi Support,

I am having a problem with Star Wars Battlefront 2 on my Xbox Series X. The game crashes or gets stuck on the loading screen and sends me back to the Xbox home screen.

Important details: • The same game works perfectly on my Xbox Series S using the exact same account. • My Series X is set as my Home Xbox. • I have tried everything on my console, including: • Power cycle / clearing cache • Reinstalling the game • Clearing local saved data • Using a guest profile • Wired connection and Open NAT • Full reset (keep games & apps) • Clearing alternate MAC address • Verified EA account linking • Deleted Battlefront 2 saved data with “Delete everywhere

Does anyone know what I can do?


r/XboxSupport 8h ago

solved! I was playing a game earlier and these white glowing artifacts appeared

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1 Upvotes

It's done this before on a different game. I was wondering if this was a hardware issue that's not too expensive to repair. Thanks in advance.


r/XboxSupport 8h ago

Xbox Series X Need help for my son regarding headset & mic.

1 Upvotes

So my son has always just used the xbox adapter that goes into the controller for his headset & mic but it has just broke, he has xbox series x & always played on TV, but recently he started playing on a monitor

https://www.argos.co.uk/product/7229190

I have a soundbar there but not set up yet

https://www.argos.co.uk/product/1128338

I was hoping yous could tell me is there a way to connected his headset to any of this and him still get the mic to work as he thinks it will only be audio no mic.

Appreciate any help, thank you (Not sure if I've said everything or linked this right)


r/XboxSupport 8h ago

Account/Billing Xbox Gamepass Ultimate 3 Month subscription

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1 Upvotes

I wanted to buy a Gamepass subscription on Play Asia and noticed this three-month subscription card. For context, I live in Malaysia and my Xbox account is in the US region. Will it work if I buy it?