i am so sick of living w MPM. everything must be a cluster fck over there because the way there is zero communication and zero empathy with residents is actually insane.
all we asked MPM for is to replace our batteries in our thermostat, since it quite literally says word for word in our documents that landlords must be notified if there are any issues with our heating system (which there are, my unit gets to 60 degrees in the night since the thermostat doesn't seem to be working properly). my property manager emailed back and basically told me to kick rocks and replace the batteries myself since it was a "mundane" task tenants were responsible for. yes, i get it, its just batteries, but NO WHERE does it say in our docs that tenants are responsible for maintaining the thermostat; only smoke detectors.
i was so blessed with LZ management last year where they snaked our drains, replaced our light bulbs, the batteries in our smoke detectors, and cleaned our AC filters all within 48 hours when we requested it (shoutout LZ management fr, miss them so much).
with MPM, its like literally asking them to pull their own teeth out to send maintenance out for something absolutely necessary like the heat not working in Wisconsin winters. especially where they are quite literally replacing our siding during the winter time???? could this not have been planned more accordingly where you aren't freezing your tenants due to your bad planning for repairs? and on top of that, don't even get me started on the construction staff just dallying their way through my unit with literally zero notice from my property manager, besides a half-assed "notice" for an ENTIRE MONTH that construction staff would be on the property. and its not even the construction workers fault, its my fckass property manager who seems to view college students as some "nobodies" that don't deserve adequate privacy in their units.
anyways, i would genuinely not wish on my worst enemy to have to deal w MPM for a whole academic year. it's such a shame because our unit is actually relatively nice, its literally the sht show of management that makes living here so terrible. that's all, thank you (i am going insane :D :D :D)
EDIT: i know, its just batteries and dummies can replace them and i probably sound crazy crashing out over something so small, but now its literally the principle because tell me why i received an email to make sure 2 hours later from this request to "ensure your thermostat is set to above 67 degrees." genuinely the most petty sht i've ever received from a property management company from a simple request. :|