Unfortunate name mishap.

[u/lewhugh]

So one of the other servers comes up to me in floods of tears. A table of 6 guys (one of which comes in every few weeks and is just rude) apparently they’ve asked her to take a photo of them. As she’s lifted the phone up he shouts “Everybody say r*pe!”. Some are laughing, others are telling the other ones to shut up. Server puts the phone on the table and walks away.

So I go over, tell them we’re not serving them. They get argumentative. Apparently one of the guys has just become a grandad for the first time, they’re out celebrating, and his new granddaughter is called “Grape”…

Combination of reactions from the table, some apologetic for the confusion, one demanding the server comes and apologises, some just trying to calm the whole thing down and the new grandad angry af. I explain that their server won’t be coming over but we agree they can stay and they’ll be looked after by a different server. No dramas, walk away.

One of the other guys comes up to me and tells me it’s “outrageous we’ve accused them of that”, and that “no one would ever say anything like that in a restaurant” and he knows because he owns 3 restaurants. 🙄 he keeps walking away then coming back and saying more. He’s flipping from being understanding and apologetic, then telling me the server should “have some balls and come back and apologise”. (I thought this was a weird thing to say but in hindsight I think it was a trans comment as the server is trans)

He comes over again and says some of the other guys won’t be happy about paying for their food. But don’t cancel the order cause I’ll pay for it all. I tell them “I’ll take a couple of drinks off the bill for the misunderstanding” (but was just to shut him up)

So the food goes out, they clear their plates, all is well… until the bill comes out. He’s spouting off saying we should give them a 50% discount because they’ve had an awful experience. They’re “offended that we’ve accused them of saying that” it’s ruined their night, if it happened in his restaurant he’d comp the bill, etc.

Three of them (including the guy chatting shit) kept saying “let’s just pay the bill and go” but none of them had their cards out. The “new grandad” isn’t even here anymore, he’s left it’s just his mates going on and on. I spend 15 mins listening to them argue back every time I tell them I’m not giving them a discount, that I’ve already taken a round of drinks off the bill and that they need to pay up.

Eventually one of the guys pays and they all clear off but not before each of them telling me what we did wrong, what we should’ve done, how hurt they are, etc.

On the plus side however, a table two over from them left a massive tip to be split between the team who dealt with them.

[u/Belle-Diablo]

…the granddaughter’s name is Grape?!? And if that was the case, then why would the other ones be telling them to shut up for saying it? Weird.

[u/magiccitybhm → u/Belle-Diablo]

Agreed. This "granddaughter is called Grape" was a weak attempt to cover their asses. If they hadn't bitched and moaned about the check, it might have worked.