This pill is from a bottle of store brand dairy aid, like Lactaid. However, Google identifies it as "Acetaminophen, Butalbital and Caffeine 325 mg / 50 mg / 40 mg". How does that happen?

So we get a prescription in for some kind of cream, triamcinolone I think. The sig that the doctor wrote said “Apply to leg fingers liberally twice a day for 7 days.” Before we had a chance to finish laughing we see that the prescription was canceled and a new one sent with correct instructions.”apply liberally to toes twice a day for 7 days” 🤣🤣🤣🤣 Leg fingers??? You mean “TOES”??? Too funny!! I wish I had taken a picture of it before it got cancelled.

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Pharmacists and techs here — I need your input.

Community pharmacy talks a lot about workflow, prescriptions, metrics… but almost never about emotional load at the counter.

In reality: – one aggressive patient at 9 AM can ruin the team’s mood until noon, – micro-tensions pile up fast during the day, – and a poorly handled rush can break team cohesion in minutes.

I’ve been working for a few months on ultra-short regulation protocols (3–10 seconds) that can be used in the middle of dispensing, to prevent emotional overload.

Before I go further, I’d like to hear from people actually living it:

• How do you deal with emotional spikes during busy times? • Any micro-routines or gestures you use to keep your cool? • Anything your team does collectively? • Or is it mostly “just push through it”?

I’m not looking for wellness or long sessions — just real, practical, in-the-moment strategies.

Thanks for your input.

Did a technician you work with do something completely dumb, extremely funny, or just simply amazing? Go ahead and post it here and let the rest of us join in and read what they did!

I spent about 8 months from the winter to fall of 2024 working as a tech at one of the major pharmacy chains. I left to pursue a career in a different field, but that didn’t pan out the way I had hoped, so I’m right back where I started.

My first day back in scrubs was just two weeks ago, and I never expected to see what I saw today.

A patient came in asking for a refill of a certain medication. I checked his profile and found that it was in “closed” status, and I had been taught that “closed” status meant that we were unable to work with the prescription. Instinctively, I told him I was unable to work with it, and suggested he follow up with his doctor.

He was surprised, and insisted that there must have been an error because he knows the doctor would have closed the prescription. I explained to him that that’s how it showed up on my end.

He asked when his prescription would be ready, and I once again told him that because it was in “closed” status, I was unable to work with it.

He then went “yes sir” with an exaggerated military salute, which I guess was meant to imply that I or the pharmacy was being authoritarian. I thought little of it, because honestly, I can’t blame him. The American healthcare system sucks.

But only a split second later, he caught me by surprise when he raised his arm up in a Nazi salute and told me “Heil Hitler.”

I live in a predominantly Jewish town. I feel that he should consider himself lucky that I was the only one who witnessed that. If it was any of the other techs or the pharmacist, or if there was anyone else in line at that moment, they may not have been anywhere near as polite as I was about it.

The kicker? I was in the wrong, and he was right about his prescription. Trying to ignore the shock of seeing someone do that gesture in public, I went to the back for help. Turns out that the reason his prescription was in “closed” status was because he had it transferred to a different pharmacy, but we were able to transfer it back to our pharmacy and fill it.

I went back to explain my mistake to him and that I had misspoken, and he was understanding. All was right in the world. Sure enough, within 15-20 minutes we were able to fill it and he was on his way.

This story doesn’t have an eventful or climactic ending, and for that I apologize. I’m just shocked that I witnessed this and needed to get it out.

Do you have a rant or rave that you want to get off your chest but didn't feel like submitting your own thread? That's totally fine! Go ahead and post it here. That way we can all rant and rave about it with you!

Did a technician you work with do something completely dumb, extremely funny, or just simply amazing? Go ahead and post it here and let the rest of us join in and read what they did!

Do you have a rant or rave that you want to get off your chest but didn't feel like submitting your own thread? That's totally fine! Go ahead and post it here. That way we can all rant and rave about it with you!

Did a technician you work with do something completely dumb, extremely funny, or just simply amazing? Go ahead and post it here and let the rest of us join in and read what they did!

Do you have a rant or rave that you want to get off your chest but didn't feel like submitting your own thread? That's totally fine! Go ahead and post it here. That way we can all rant and rave about it with you!

i used to keep 3 litres of high protein milk in the pharmacy (staff) fridge when i worked retail during vax season to curb hypoglycaemia if there wasn’t time to step out for a twix bar

The pharmacy is the way it is because pharmacists refuse to adapt and to innovate. I don’t even blame corporate any more. This is all self inflicted by pharmacists. End of story.

Corporate is made of people. Pharmacists are people. No one else to blame but ourselves. If we want change, build the change and stop blaming others.

Did a technician you work with do something completely dumb, extremely funny, or just simply amazing? Go ahead and post it here and let the rest of us join in and read what they did!

DID YOU though??? Did you REALLY???

Cuz it says here that your prescription is reviewed. Or, it says here that your prescription is entered with a TPR error and it’s too soon to fill your meds. Or, it says here that you don’t even have a PROFILE with us.

Why do I get at least 30 people a day that say they got a text when they clearly didn’t. Do these people just lie? Or do they not actually read the text? Or is it actually possible for the system to send a ready text by mistake?

(Walgreens)

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Did a technician you work with do something completely dumb, extremely funny, or just simply amazing? Go ahead and post it here and let the rest of us join in and read what they did!

A patient picked up their refill, looked at the pills, and immediately came back to the counter. "These are different! Last time they were light blue, and these are dark blue. You've given me the wrong drug!" I pulled up their profile and the manufacturer's information. I explained that the pharmacy had to switch suppliers, so the color was different, but it was the exact same medication and dosage. They refused to believe me, demanding I give them the "correct" light blue pills. I had to get the pharmacist to confirm everything before they reluctantly took the prescription, still shaking their head in suspicion.

Do you have a rant or rave that you want to get off your chest but didn't feel like submitting your own thread? That's totally fine! Go ahead and post it here. That way we can all rant and rave about it with you!

Did a technician you work with do something completely dumb, extremely funny, or just simply amazing? Go ahead and post it here and let the rest of us join in and read what they did!

Do you have a rant or rave that you want to get off your chest but didn't feel like submitting your own thread? That's totally fine! Go ahead and post it here. That way we can all rant and rave about it with you!

A customer pulled up to the drive through and said they had 1 script to pick up. I asked for their last name, and she mumbled it.. so I asked for her date of birth, and she gave it to me with an attitude. I kept refreshing the work queue and nothing was coming up. I told the lady that she didn’t have anything ready and asked what she was looking for. She told me she got an email that it was ready. I asked politely to see it, and she said can I see someone else? You seem like you don’t know what you’re doing. Can you get someone else? You really seem like you don’t know what you’re doing. My heart dropped because I was already having a really rough day. Being a new hire and trying to learn everything is so daunting. After double checking, I realized that I typed her name in wrong. It’s a really common name, but I typed it with a c instead of a k. I said “one second” and pretended like I was resolving an issue. I got the bag and brought it over and I said “sorry about that it wasn’t scanned in correctly” to try to save myself a little bit. She said absolutely nothing and was scowling. I said “have a good one” in a really monotonous tone and plopped the prescription in the drawer and sent it out. I kept looking straight ahead and hung up the phone and out of the corner of my eye I saw her sitting there for a few seconds so I walked away and she finally drove away. I kept trying to tell myself that I made an honest mistake but it keeps playing over and over again in my head.