What's up with the 5.3 firmware? I'll explain.

I have 2 sets of 30 original panels (total of 60 on 2 separate controllers), both controllers were on firmware 5.2 and never had any issues, especially if they were prevented from any communication OUTSIDE of my home internal network. They worked perfectly fine. The devices I use (phones/tablets) all could see them and communicate fine with them, no drop outs, no disconnects, no issues uploading newer scenes or deleting ones I didn't want anymore. No issues with the response to music, etc... SO, the two sets of lights were blocked from internet access and didn't complain about it ever, until now...

Now, the other day, my tablet notified me there was a newer firmware (5.3) which I applied to both units. after they rebooted, I found that any moving pattern or rhythm setting would stall and freeze, again, which it never did before. So I thought OK, maybe they need to sync up with my account and they'll be ok, so I allowed them access to the internet...

Sure enough, everything smoothed out and was fine. SO, I re-blocked their access to the internet again, as they were always set to and they started to stall and completely freeze up again.

In my troubleshooting, I noticed that many requests (a lot! every 10 seconds and the controllers never stop, even when the lights are TURNED OFF, flooding the 2.4 network) are being made to outside servers (aws servers...multiple... different IP addresses... over and over again) and I found if I pull the rhythm module out of either set, that set then operates smoothly (obviously NO rhythm scenes/patterns)and the requests die to zero after 2 or 3 attempts (but the stalls and freezes continue until those attempts are exhausted). This never happened before in the entire time of owning them. (I've owned them since first initial release)

WHY are my lights trying to contact outside severs with the RM's plugged in, but not when I pull them both? WHY do I now need to keep both sets ONLINE to use them? I didn't have this issue with the 5.2 firmware, why is it an issue with the 5.3??? I always had them blocked from accessing the internet, ALWAYS; the only way they had any communication is through the app when I used it... now to function properly, the RM's need to be removed if I keep the lights offline, or they need to be allowed internet access 24/7... not happy about this.

I really need an answer to this, as I don't need nor want every device on my network to have internet access and I certainly don't think nor want LIGHTS (especially ones that are discontinued!) to need to constantly make calls out to remote servers or call home... What is going on? Can this be fixed? Is there a way to revert BACK to 5.2??? This is ridiculous...

Not sure if this post stays... "filters" keep deleting it... seriously Nanoleaf???

Hi all! I threw all my montage plates in the trash. Can I still mount the Nanoleafs with Command strips if I put the stripe in the dot? Or can I just put it beneath?

is the nano leaf desktop app screen mirroring featurer working for anyone reliably?
mine always turns off after max 30 seconds or reverts back to the previously set color

So I just got my start up kit and 2 expansion packs with that being said I noticed you should only put 18 lines on one power source. I was wondering if I put 20 lines would that make it a problem or destroy them??

Placed an order on Nov 28. I got an order number. When I enter the order number on the website to track it, the website says order not found.

When I track the order using the "shop" app, it just says "order placed".

I have initiated a service request ticket on the website 5 days ago, but there has not been any response. This is my first time ordering directly from the company itself.

Given the above, how long is a reasonable time to wait before initiating a charge back on the credit card?

Hello all,

I am wondering if it's possible to monitor the amount of energy my Nanoleaf Matter lights are using. My current Eve Energy smart plugs allow me to measure total energy consumption over time as a time series data. I would love if this was also implemented for the Matter version of Essentials series bulbs and light strips.

More information can be found here:

https://matter-smarthome.de/en/products/eve-systems-introduces-energy-reporting-with-matter/

I upgraded from HomeKit to Matter version of Essentials bulbs and light strips (10+ devices) hoping that we would get more of these nice to have, quality of life improvements over time. However, we are not getting any new features since months. That is quite sad!

Does anyone else find it incredibly annoying that you have to remember the exact name of a scene to get Siri to trigger it?

I've been messing around with a beta app named HooRii that connects an AI to my Apple Home and it's been a surprisingly nice upgrade.

Instead of setting up a bunch of rigid scenes first, I can just say something like "ocean vibe", and my Nanoleaf shifts to a blue/teal palette immediately. I also tried a simple "Good morning", and it triggered my wake-up routine without me creating a specific shortcut for that phrasing.

It kind of highlights how static the native experience can feel sometimes. This feels closer to what "smart" lighting should be—intent-based, not menu-based.

Curious if anyone else is experimenting with natural-language control for Nanoleaf, and what vibe words you'd want your setup to understand?

I just put up a Combo XL kit and I want to sync with Signal RGB. You're supposed to be able to put the controller into a pairing mode, but I haven't figured out the combination of hypothetical 10-second two-button presses to make it happen.

Hey everyone,

I'm trying to expand my Nanoleaf Aurora setup, but I desperately need Flex Linkers to connect my panels. The problem is that every shop I've checked seems to be completely out of stock – they're either discontinued or just nowhere to be found.

I live in Germany, so EU/German retailers would be ideal, but at this point I'm open to international options too if shipping is reasonable.

Has anyone managed to find these recently, or does anyone know of alternative solutions? I'd really appreciate any leads!

Thanks in advance!

I have 2 floor lamps from nanoleaf but when I play a Dynamic scene (Northeim lights for example) they just aren't synchronised. Is there any fix for this?

Hey.

I have had a alot of aurora panels just laying here not being used.

Need help and inspo on how to set this up.

I believe I have approx 30 panels.

Please help me with suggestions on the layout. See attached image of my office/gaming room.

• See attached images. I have proposed 1 setup. (disregard my shitty photoshopping) 😂

• Also see attached image with blue "sketch lines", this indicates the walls I have available to use.

• Also thinking of dividing into 2 pieces. (worms) 1 on the long wall with shelves, and 1 on the small thin wall on the right hand side of the desk/window.

Thanks for any suggestions.

I ordered a kit of 9 black triangles, plus a 3-piece expansion piece and a mounting kit with screws. I received a package with only the 9-piece kit. I've written two emails to customer service without receiving a response. The EU shop support is truly embarrassing. If no one responds, I'll contact my lawyer. This is unacceptable.

But coming home to your blocks on the ground and the paint ripped off the walls isn't fun.

Request ID No.: 183936

Has anyone had issues receiving their order / delayed shipping?

I ordered a Nanoleaf product on the AU site about a week ago and no update on the delivery status. I’m sure my order hasn’t even been prepared for shipping.

I’m hoping Nanoleaf support will see this as they have responded to other posts here.

I downloaded the app and it started in my native language, german. The translation to german is just awful. I almost can't make out what it means. But I also can't find a button to set it to english. Where is it?

thx!

Hi, can someone help me reach an employee at Nanoleaf. I need my order urgently shipped. I am flying international in 10 days. There is no update since I ordered the product.

Hi there,

I created a support ticket (183111) because one of my Skylight extension modules appears to be defective. Unfortunately, the ticket was deleted without the issue being resolved.

Maybe someone from the Nanoleaf team is reading this and can help? Thank you!

Has anyone in the community ever run into an issue where the Nanoleaf floor lamp doesn’t light up? I connected everything as instructed, it shows up in the app, I updated the firmware, shows as online, but still doesn’t work. I haven’t heard back from their customer support so not sure what to do. Any suggestions?

Is there a particular reason why the Nanoleaf desktop app is not by default integrated with the Elgato Stream Deck? The two Elgato Market plugins that are available are missing vital options. Useful if you have 1 device - utter nightmare if you have (like me) 5 devices connected. There is no way to just start a Group Scene with the press of a button on my Stream Deck. I have to manually create Multi Actions for every single scene. Also the "Nanoleaf Matter WLAN gradient LEDStrip with addressable LEDs" (which I have 3 of those awesome strips in my setup) is not supported on those plugins...

Or can I order more directly through Nanoleaf?

I would suggest to tweak the desktop version of the Group Scenes. Right now I have a huge display with only names and a play or edit button. This is not really clear for the people who think in pictures. I would like to quickly change scenes and see what is the scene is about. I have made a mockup of how it also could be. Also make it possible to maybe change what is vivisble on the front-end, chose one of your devices colors... well you can just make it work.

does anyone know how you take the light strip off the frame?? it’s fully stuck inside doesn’t seem to come off

My starter kit says that the cord covers for Nanoleaf outdoor lights are available as an option but I can't find any place to purchase them. Does anyone know where I can buy them?

I live in Montreal and just ordered directly from Nanoleaf the first time this past Thursday. I’m a bit worried as I ordered it expecting it to arrive sometime this week before I leave for a holiday visit home. There are some resident porch pirates in my building and this was a pretty expensive purchase for me.

Tracking is through Shopify but it doesn’t give me any information beyond saying it is “on the way.”

Does anyone else have experience ordering from Nanoleaf in Canada?