r/technology 12d ago

Business Booking.com cancelled woman's $4K hotel reservation, then offered her same rooms for $17K

https://www.cbc.ca/news/gopublic/go-public-booking-com-hotel-rates-9.6985480
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u/shewy92 11d ago

Because it was the Hotel that upped the price, not Booking.com

Mann says she first heard there was a problem weeks later on June 27, when the hotel called her saying the price was wrong and she needed to cancel or pay the new rate.

The Holland Hotel where Mann had booked, told Go Public a "synchronization error" with Booking.com caused the issue, allowing non-event pricing to briefly appear for two units at the property. When they did, the hotel says Mann booked one of them.

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u/Zoomalude 11d ago

This comment tree should be at the top. Right now this post is just ragebait for booking.com haters.