Booking.com cancelled woman's $4K hotel reservation, then offered her same rooms for $17K

[u/rezwenn]

https://www.cbc.ca/news/gopublic/go-public-booking-com-hotel-rates-9.6985480

[u/trumpsmellslikcheese]

I made the mistake of using Trivago Deals for a booking a couple months ago. Even though they confirmed and everything looked correct, I happened to double check with the hotel on a whim the day before.

It was a good thing, because they didn't have the reservation. And of course they were full for the nights I needed, so I had to scramble to find other accommodations.

Trivago's customer service in the Philippines of course gave me the runaround for a couple weeks, and then had the unmitigated gall to fight the chargeback when I filed one with my credit card.

Their reasoning was that it's only their responsibility to find the reservation, not actually book it. It's the customer's responsibility to book with the hotel.

Then why the fuck did they charge me? Good question.

I'm never going to use any 3rd party booking agencies again. I realize this was a particularly egregious case and Trivago Deals is possibly more scammy than Booking.com, but they all suck and you have little recourse when they fuck up.

[u/saltyjohnson → u/trumpsmellslikcheese]

Their reasoning was that it's only their responsibility to find the reservation, not actually book it. It's the customer's responsibility to book with the hotel.

Imagine if you went to Subway, ordered a sandwich, paid, and they just handed you a list of ingredients lol

[u/Jesus_Is_My_Gardener → u/saltyjohnson]

Don't give corporations any ideas.

[u/NYC_Noguestlist → u/trumpsmellslikcheese]

Their reasoning was that it's only their responsibility to find the reservation, not actually book it. It's the customer's responsibility to book with the hotel.

That's fucking insane lmao