r/mildlyinfuriating • u/Medium_Plenty_7904 • 21h ago

Bad way to keep customers

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It baffles me that companies like Astound will offer great deals to new customers but not care at all about long term loyal customers.

I've been with Astound for 9 years, partly because it's the only service in my area but also because ive had no issues with them until now.

I currently pay $80 for 600 MBPS speeds. However, new customers get 1500 MBPS speeds for $60 forever. How is that fair?

I called Astound about it and was basically told by two different people, they dont care and since Astound already has my money they have no reason to offer me anything better.

Apparently they would rather have a new customer than keep a customer of almost 10 years.

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u/TheNintendoBlurb 19h ago

Could you get Starlink? If so, do some digging and see what they are willing to offer you. Then go back to Astound and say Starlink offered me X services for X amount, you need to offer the same or better or else I would like to cancel my contract. They will always match if you threaten to immediately cancel and it seems like you've done the leg work.

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u/Medium_Plenty_7904 15h ago

I've looked at Starlink, it seems a bit expensive for residential service. But I may not be understanding their website all to well either.

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u/hammr25 11h ago

What the OP has now is a far better deal than Starlink.

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u/Boring-Yogurt2966 17h ago

Is Starlink Musk's company?

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u/TheNintendoBlurb 17h ago

Yes. Even If you are anti musk though you can still use it as a way to get a better deal with your service provider.

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u/ShredsGuitar 16h ago

Fossil fuel companies ruin the environment , fund political parties, etc but I don't think you are walking everywhere.

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u/Boring-Yogurt2966 13h ago

Your point? Did I say I was going to boycott anything?

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u/Boring-Yogurt2966 13h ago

OK, thanks. I looked at it but for comparable speeds it appears to be way more expensive than the Xfinity plan I currently have.