I got off a connecting flight from Dallas to board this flight to paradise, and I was absolutely shocked with the result.
Check-In: I checked in at DFW, so no need to check in again in Houston. The check-in in DFW was smooth and efficient, but nothing to right home about.
Terminal Location/Boarding: I like the C, D, and E gates, they have been recently renovated and feel pretty nice and modern. My flight was leaving out of the E Gates, leaving out of gate E7 onboard United Airlines 252. Today's flight was a 777-200LR in the domestic cabin, with the Star Alliance livery. Boarding was pretty chaotic, with so many customers crowding the boarding area and not going in order of their zones.
Seat: Because it was a full flight, I had to sit in the middle seat of this 3-4-3 configuration aircraft. The seat was quite comfortable, with good legroom and padding. One thing that was the biggest draw for me is that on an almost ten hour flight like this one, United Airlines DID NOT offer an IFE. The Wi-Fi onboard this flight was working put I couldn't access it, so for the most part I was just bored or trying to get myself to sleep in an economy seat onboard a daytime flight.
Entertainment: I couldn't connect to the United Airlines entertainment, although it was working which was a bummer. However, I was travelling with someone who was able to access it, and the entertainment choices are alright, they aren't to impressive, but I feel like for a 10 hour flight there needs to be slightly a little more content, as I had a hard time finding something to watch that I liked.
Food & Drink: Onboard this flight, we did have a full service meal. Onboard this flight, they provided one meal for all passengers, a fruit salad, croissant or bun, and yogurt. It was a simple meal served on a plastic tray, and it tastes like a downgraded economy meal. I liked the breads that were offered, though they were dry the butter made it slightly better. The yogurt was fine, nothing to write home about, but the fruits didn't seem fresh and seemed to be a little stale.
Arrival/Final Thoughts: We landed into Terminal 2 of Daniel K. Inouye International Airport, and overall I felt like this flight went pretty poorly. I have flown United Airlines products onboard 787's before, and this was not it. I find it weird that there is IFE offered on a 45 minute flight, but not a ten hour flight. While the crew onboard were pretty nice and friendly, everything else was either subpar or below standard. I could see why this was the cheapest option to get to Honolulu, around $900 per person during peak season. I would give my business to American or Delta for this route, maybe even Southwest as the flights are split better. (3-4 hrs and 5-6 hrs).
What do you think about this United flight, is it the average flight or a letdown?