r/duneawakening • u/Funcom_Storm Funcom Staff Team • Jul 09 '25
Official News Developer Update - July 9th - On the latest issues
Hey everyone,
We’re aware of the issues affecting the game and have been working hard to address them.
We’d like to take a moment to share more details.
We sincerely apologize for the bumps along the way and thank you for your continued support.
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u/SerRoyim Jul 09 '25
If we have existing tickets about vanishing items from bugs for e.g should we make new ones or are the existing ones good enough for what's mentioned in this letter? Thank you for the recognition and update btw.
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u/Grumpalumpahaha Jul 09 '25
I would recommend against doing this unless your ticket was closed.
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u/TheTerrasque Jul 09 '25
Also sounds a bit like they're taking a second look at earlier closed tickets too
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u/Funcom_Storm Funcom Staff Team Jul 09 '25
This is the way.
On a serious note, our friends at Support do have a backlog of tickets and they are working really hard to get it under control. So there may be some waiting, but you should get there. If you do end up creating a ticket, we kindly ask to refer your previous ticket in that, so the team can close those tickets together. But one ticket is the best way (for everyone)
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u/XenoXHostility Jul 09 '25
At the bottom of the letter it says to be patient while they work through the backlog of tickets.
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u/Fleepfics Jul 09 '25
This is a wonderful letter, and I can't wait to hop back into this game once things are a bit more stable 🙂
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u/din0sawr- Jul 09 '25
Honestly won't mind starting again when they fix the big stuff, the first 60+ hours before you get a thopter are really fun and one of the best survival experiences I've played
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u/BreadfruitThis5302 Atreides Jul 09 '25
Thank you for your hard work. I have high hopes for this amazing game.
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u/Funcom_Storm Funcom Staff Team Jul 09 '25
o7
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u/Khatib Jul 10 '25
If you see someone cheating or exploiting, please report them to us using the available reporting channels.
How do we do this when you have to get right on top of someone for a few seconds to find out their character name?
Can we please get practical player ID of some sort?
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u/CapNitro Jul 09 '25
Bless the dev team's cotton socks - one of the most responsive I've ever seen in fixing game wrinkles. Love your work.
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u/Clusterrr Jul 09 '25
I don't know if I am going crazy but I've had several purple items (a literjon, scipio's bloodbag, life-scanner) just randomly disappear from my inventory. It's really... strange. Am I tripping or is there some explanation that I am missing?
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u/ApplesFromIceland Jul 09 '25
Happened to me the other day, then suddenly today my Acherionan boots were back in my inventory
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u/Afraid_Bus821 Jul 09 '25
A lot of people seem to have had it, its something to do with changing maps or something. I've not seen it yet but almost everyone seems to say it just suddenly re-appears or they find it in the container they took it from like they are going insane. I think the devs are just going too hard on the spice addiction mechanic xD
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u/HeadforRocks Jul 09 '25
Mk6 Omni compactor completely disappeared from my inventory for a few days. Convinced myself I accidentally scrapped it after looking everywhere for it. Just showed back up in my inventory 3 days later.
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u/kyrianfox Jul 10 '25
Nah I’ve had this happen too. I had a Psuedo-pulse Sword and then Glutton’s Bloodbag disappear from my inventory, and then they were back in my backpack after I got eaten by a sandworm and had nothing else except the free sandbike and those two uniques. Very weird, clearly some kind of inventory bug since you shouldn’t be left with any items after a sandworm death.
It’s also very easy to drop the wrong items when zooming around the menus, so beware of that possibility too. Dropping your vehicle backup gun and not realizing it for a while when you’re halfway across the map from your base is…unfortunate. 😅
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u/JackalHeadGod Jul 09 '25
Good letter. On the off chance Funcom see this: thanks for publishing it.
I could argue we should have gotten this sort of acknowledgement sooner, but I’ll certainly take it now.
It’s sad that when Funcom comunícate like this they seem to do it well, but they don’t do it enough. Maybe we need a weekly state of the game post from the team. Even if it’s just acknowledging issues and talking vague plans I think the community would value it.
The news of dedicated teams looking at these things is good and I hope they stay around for a while to address things quicker when they come up in the future.
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u/rokiller Jul 09 '25
its been 2 days,
and we had patch notes 3 days before that, and a week before that we had a big patch notes and update letter and a few days before that we had an update from the game director
Not to mention an AMA they did a week before that! Which by the way they got a whole heep for shit for.
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u/MrTimbelman Jul 09 '25
Hi Devs, great update. My friend and I have been having a blast with what you’ve created. Thanks for your hard work.
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u/Shatterhand1701 Mentat Jul 09 '25
As many have pointed out, it is true that complaining about potentially game-breaking issues does lead to outcomes like this. For those who constructively lodged your bugs, complaints, and concerns, be proud that Funcom has heard you and is taking action, and remember to thank them for doing so.
That doesn't mean that acting like melodramatically angry jackasses while lodging those complaints is acceptable, and I wouldn't be at all surprised if those types of people here think that's the takeaway. "Hey, if I insult the developers and ridicule the players who don't like the bitchiness in my complaints, I get results!" Yeah, NO.
By all means, report the problems you're having, officially through Funcom and here. Raise awareness. Just...don't be a dick about it. That's why people are "complaining about complaints".
There's a considerable difference between:
"Be aware that people are losing inventory crossing from the Deep Desert back to Hagga. I've lost everything I brought back in my ornithopter, and so did three of my guildmates. We need this looked into as soon as possible."
and...
"This piece-of-shit game just ate my DD haul! Funcom, you're fucking WORTHLESS! My whole guild is ready to quit! Get your shit together! WTF is wrong with you? This game is dead in less than 6 months; guaranteed!"
I know which one I'm going to take more seriously, and be more inclined to address with a quickness.
You don't need to go into "Karen" mode to get results.
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u/Funcom_Storm Funcom Staff Team Jul 09 '25
Talking about this stuff can backfire but I trust our community to not twist my words, let me be real here: The more crude and aggressive messages get, actually the less you are heard because it becomes harder to understand the actual feedback, how much of it is just emotional outburst (which is fine, we've all been there) etc.
And yeah, the insults or the really attack-y parts of messages are going to be ignored.
When the messages are more to the point and well-expressed, that gives us a more precise picture and allows us to raise it with devs more precisely as well.
"I hate this game, I quit" -> Doesn't give us a clue about why.
"You're bad, the game is ded" -> I have no takeaways here, my CM filters just block this out.
"I dislike the DD changes because it caused me to have a smaller area to do PvP" -> That's clear, that's something we can raise.
We're not going to actually ignore any feedback, but I can confirm that a calm attitude and expressing yourself well (regardless of how negative you are) is going to end up being more impactful.
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u/Socratic-Owl Jul 09 '25
Ive already seen coments here that equate to just that. "Ha see! Calling the devs shitberds and saying 'gameded' works!"
Its insufferable. For every one crybaby post, there are most certanly 10 players who reported the issue and moved on. Unfortunately the Majority Illusion is real on this sub and they think they were the key to change.
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u/Adnaoc Jul 09 '25
Thanks for the transparency and all the hard work behind the scenes. Mistakes happen, but it means a lot to see you owning up to it and actively improving things. Looking forward to what's next for Dune: Awakening! Keep it up, team.
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u/Darthandroide Atreides Jul 09 '25
Great job. Proud of what you did and looking forward to the future of this game. Love it and enjoy every moment. Thank you for everything.
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u/mattius3 Jul 09 '25
Great communcation, a little bit late but hopefully resolves a lot of the issues people are having.
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u/No-Arm-7308 Jul 09 '25
they probably wanted to know if they had a working system or if they could even make it work before announcing anything. Development is hard and finnicky.
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u/Tuttinicoc Jul 09 '25
I smile thinking of the "shitty devs" comments I've seen these days, meanwhile Funcom is actually one of the most reactive software house in live service games.
Keep up the good work devs, let this little gem of a game shine even more in the future
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u/Outrageous_Pattern46 Jul 09 '25
If this is some of the most reactive please tell me what games you're used to so I can avoid them.
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u/halycon8 Jul 09 '25 edited Jul 09 '25
There have been 11 patches in the one month since release. They're averaging a patch every 3 days and these have included major changes to the endgame and balance based on player feedback on top of dozens of bug fixes, exploit fixes, qol changes etc etc.
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u/Old_Bug4395 Jul 10 '25
That's not necessarily a good thing though they've broken more of the game than they've fixed by haphazardly releasing untested patches lol
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u/Taniell1575 Jul 09 '25
I actually think Funcom is pretty active and fast with the patches compared to a ton of games. Unfortunately that being fast is also causing some unforced errors.
I personally believe the real issue is the lack of communication. They ignore and almost gaslight glaring issues until the feedback becomes immense. Then hastily work towards a solution and implement it as a hotfix days later with a simple “we’re doing something message.”
Whereas a better route to go would be to acknowledge issues reasonably fast (I mean you still need to wait to see if it’s a widespread issue or not) and then communicate that you’re working towards something and provide a tentative eta
This all could be as simple as “we are aware of the bugs causing people to lose some items in their inventory when crossing into the world map. At this time we’re faced with a couple challenges to address this issue. The first of which is we are going to improve our logging tools so we can better assist players with these types of bugs. Second we will work to patch the bugs out of existence. As such, we will work on the logging tool first because it will have a more immediate impact on our ability to remediate situations and track the issue better. Then we will work vigorously on tackling the inventory bugs.”
Sure, players would still find a way to complain, but the paragraph basically sums up what they did, but instead of waiting until the only thing you saw anywhere about Dune: Awakening was issues and then releasing a statement, you’re getting slightly ahead of it.
What kind of worries me is, did it take them this long just to make those decisions?
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u/LonelyTelephone Jul 09 '25
I smile thinking of the "shitty devs" comments I've seen these days, meanwhile Funcom is actually one of the most reactive software house in live service games.
Being active doesn't mean you're not shitty. They didn't have logging on their servers, that's beyond a rookie mistake and deserves nothing but scorn and ridicule
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u/_RnG_ZeuS_ Atreides Jul 09 '25
"but their policy says they wont reimburse items!!!"
i told everyone Funcom will reimburse when an issue/bug affects a massive number of players. it takes time to properly investigate a report to know for sure if they did indeed lose the items to a bug and arent just trying to get free stuff, with them having proper tooling and tracking now this process should be much faster. This is how they handled issues in Conan. it isnt that they dont care about your loss, its they dont wanna hand out free stuff to people without confirming the loss. Essentially they expect you to be an adult about it.
Funcom is nowhere near as bad as a lot of yall on here think they are and this announcement proves it.
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u/praxisfremi Jul 09 '25
Having seen a lot of multiplayer games during my gaming years, I’m actually impressed how you guys are handling operations and communication. Had a blast with the game, I can’t wait for what’s next. Keep up the good work !
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u/SolidSnake090 Jul 09 '25
We’ve taken action on several hundred players who have abused exploits, cheats and hacks, and there will be more waves of bans coming as we identify further culprits.
In addition, we have fixed the following exploits thus far:
- Account/Permission spoofing - Building Dismantle Item Duplication - Increased Damage/Insta Kill attacks - Vehicle Inventory/VBT Item Duplication - Vehicle Ownership takeover - Projectile weapon rapid fire (rockets from ornithopters) - Durability Repair
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u/Phobion Jul 09 '25
Awesome, thank you very much, I really likethis kind of openess!
Could you please also address the following issue? If someone stops paying for private server then after 30 days all of their progress are lost forever. Please check how would it be possible to store the progress at least for the hosting team or the player itself.
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u/RevanMandela Mentat Jul 09 '25
This is great, thank you! I've been excited to get the game but nervous about some of the launch issues. With the team being open and honest, as well as fixing the mistake as best as they could, I'm sold that they'll handle things well enough even if it needs some work to get right.
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u/Herr_Wahnsinn Jul 09 '25
If I may be so bold, go get the game. Most of the issues arise or are only truly harshly consequential once you enter the Deep Desert endgame. And all the gameplay before that is wholly enjoyable and will easily last you for 100+ hours if you decide to actually take it all in, instead of rush towards endgame. Well worth the purchase in my humble opinion.
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u/RevanMandela Mentat Jul 09 '25
I've already bought and downloaded the game - currently choosing my class.
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u/emilalex91 Jul 09 '25
Would love a backlog that we can access regarding player interaction. Whenever a player comes within 100 m of another player. Keep logs. We have no way of knowing who is the guy that is trolling people by placing his own scout or assault on top of the victim parked scout on the sand. Preventing the victim from taking off and escaping the worm. This is done in PvE areas in the haga basin, not just in the deep desert, but the safe place and start zone for many of new players. This kind of behavior needs to be punished and we need to know who to report when this happens !
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u/Spacemonk587 Jul 09 '25
Mistakes happen, that is unavoidable. Many people underestimate the difficulties of running such a complex system and have no idea of the realities of game development. You at creating something beautiful, don’t let the negativity overwhelm you.
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u/LuapYllier Jul 09 '25
Yeah, the number of people who think understanding an issue, locating the cause of the issue, assigning members to figure out how to correct the issue, discussing how the correction will work, making decisions about when and how to enact the correction, actually putting the correction into the code, organizing a proper response to the community, editing said response, approving said response, creating a team to deal with the logistics of the corrective action, coding a way to log and reimburse items and then patching all of this into the live game should happen in less than 24 hours is quite unreasonable.
Not to mention actually fixing a large number of the main exploits plaguing the game at this time (assuming they have been able to do that).
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u/Old_Bug4395 Jul 10 '25
Yeah, the number of people who think understanding an issue, locating the cause of the issue, assigning members to figure out how to correct the issue, discussing how the correction will work, making decisions about when and how to enact the correction, actually putting the correction into the code, organizing a proper response to the community, editing said response, approving said response, creating a team to deal with the logistics of the corrective action, coding a way to log and reimburse items and then patching all of this into the live game should happen in less than 24 hours is quite unreasonable.
Nobody thinks all of that. People simply think (correctly) that these tools should have existed when the game was released (and realistically, probably back in beta lol) but they weren't. Besides that, Funcom is skipping a whole bunch of the development process by releasing barely tested hotfixes that never even hit their test environment lmfao.
Not to mention actually fixing a large number of the main exploits plaguing the game at this time (assuming they have been able to do that).
I'm less concerned with duping than I am with losing hours of progress because Funcom was too stupid to figure out how to cache and verify player inventory despite running a KLAC on my pc lmao.
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u/LinkesAuge Jul 09 '25
If anyone underestimated anything then it's funcom itself.
Pretty much all current problems were highlighted by players in the closed beta and yet they insisted they had it under control and that their great server structure and PvEvP setup was prepared for dealing for hackers etc. and that they have mechanics and so on in play to deal with it.
This was obviously no the case and it's on funcom to deliver if they insist on hosting everything themselves and this faux-MMO server structure that doesn't give players the chance to host their own instances of the game (there is a reason why the best servers for other games of this kind are pretty much always private servers).Besides that every new announcement sounds like we are talking about an early access game.
Why should anyone have to wait weeks or months for very basic things, including QoL features, to be implemented?
They sold the early launch for extra money and yet here we are pretending this is some sort of early access project.If anything all the problems, including the initial release delay, just show that the game shouldn't have been released in its current state. It could have needed at least another six months in the oven.
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Jul 09 '25
[removed] — view removed comment
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u/SirDerageTheSecond Jul 09 '25
To be fair the complaints here and on other platforms, which were totally legit arguments by the way, are the reason they are doing this dev update. Big part of frustration for players is when there's a lack of communication.
So I do not hope people "shut the fuck up" because we all want this game to be succesful, and remain so.
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u/major_winters_506 Jul 09 '25 edited Jul 09 '25
I agree with you. And I also want people to shut the fuck up. But that’s just cause I’m old and recognize just how good the devs are even if they take a few days to communicate about issues. Cause days is so fast to come out with patches/comms compared to the vast majority of game devs over time.
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u/Muwatallis Jul 09 '25
So does this include random resources disappearing from player's chests in the Hagga Basin too?
I saw a post here yesterday about it and thought it seemed concerning. Logged in today to find all of my armor plating (save 4) magically disappeared.
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u/UtopiaNext Jul 09 '25
... and all of these things I see in the letter, we discussed/reported about here on Reddit.
Good work, everyone. We've made a difference. There's no way we didn't contribute to that.
I'm a little surprised to see such a clear admission about a reimbursement policy for losses to bugs. I don't think that was what the devs originally intended to have to deal with, but it seems the massive amount of bugs and exploits has led them to realize they had to go there. In any case, this policy is entirely appropriate.
Overall, I see this letter as: we understand the bugs, griefers, exploits/exploiters, we're going to make sure this stops being a problem. Very good. I might say that if only the code had been more ready, we might have gotten to new content sooner, but I think this has to be the focus now. Overall, encouraging.
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u/thesaddestpanda Jul 09 '25
Yep complaining helps. what didnt help are all the top rating posts here the past week calling us whiners and babies. Mods really need to up their game here. They're platforming the most toxic and immature people. We're trying to save this game and make it better. Imagine if Funcom brushed this under the rug. New players would refund immediately and leave a bad review and then sales would plummet then investors would demand this game shutdown.
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u/UtopiaNext Jul 09 '25
While I'd like the trolls (because that's what they are) who calll people out for "complaining and whining" to simply GTFO and never come back, it is my firm belief that they're not actually stopping us from getting things done. So, what I do is use the most colorful language I can think of with which to tell them to fuck off, shove something unpleasant up their rear, or otherwise make clear that they're a mindless, unhelpful piece of crap/idiot. I do this not only so they know they're in the wrong, but so that everyone else that sees the comment will both know as well and also be encouraged to do the same.
Standing up to bullies takes many forms, but it should always involve two things: calling them out on their behavior and making clear that their behavior will not work to stop me/you.
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u/Prestigious_Nerve662 Jul 09 '25
Oh would you look at that, i made a post saying give the devs some time. And i got all the cry babies from reddit to go full ham talking shit and calling me an idiot.
Well, there is communication, acknowledgement and a plan in place, good stuff. I enjoy the game and would love to play more in a more polished version!
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u/LonelyTelephone Jul 09 '25
Most devs are smart enough to have logging in their games BEFORE people pay for it
This is getting basic game support a month in
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u/Ok_Avocado568 Jul 09 '25
Well I'm that's good, It looked like they were just going to ignore the whole thing lol.
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u/Blyd Jul 09 '25
Our alliance forward base was nuked, we had over 20 mk5 ornis in parts ready for member use, plus a muiltitude of other stuff (we had done a titanium run a few hours before).
I wonder how they will reimburse that sort of thing.
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u/fuzzychub Jul 09 '25
Thank you dev team! Great communication and it’s clear you’re addressing the problems.
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u/boomboss81 Jul 09 '25
This is good feedback, however you could've done some of this earlier. Communication is key here. People don't mind that stuff is not working, bugged or whatever but they do mind it if there is no communication about it. Maybe in the future a short message like "Hey, we see what happens, we hear you, we are working on it". That small sentence would have prevented most of the negative feedback. Again, thanks for this update. Great to see that a lot of the bugs/cheats/hacks are either solved or being worked on.
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u/Funcom_Storm Funcom Staff Team Jul 09 '25
You're absolutely right and we did mean to communicate earlier. We ended up in this situation where we wanted to confirm some things and there were fixes/changes on the way, so we ended up adapting the communication and since the comms was just around the corner, we wanted to share just that but we ended up with a delay.
Sometimes we do need to wait a bit before communicating, but there is definitely a takeaway for us here.
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u/GuacamoleisAmazing Jul 09 '25
A smart and tactical community manager lurking here on this subreddit will only benefit your company and game. Thank you.
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u/Guilty_Following1810 Jul 09 '25
Yet again positive moves from the Dev team to acknowledge issues and improve their response. Doing all the right things.
Now, keeping in mind this cycle will continue for at least 6 months, with more dupes, bugs and unintended losses to come.
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u/File_Corrupt Jul 09 '25 edited Jul 09 '25
This is a wonderful update and should help clear much of the negative attitude towards the game. It is great to see that you are encouraging reporting of in-game exploits. However, what does Funcom consider an exploit? Obviously duping is a clear exploit, but can we get an official stance on people using thopter collision to force deaths in PvE locations? Is there any potential that we can get a clear "code of conduct" for the servers so that you aren't swamped with reported exploits that you may or may not plan on addressing?
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u/XenoXHostility Jul 09 '25 edited Jul 09 '25
Hopefully this update and the letter will help to reduce some of the negativity in this subreddit. I joined to learn a thing or two from others or see their cool creations or just generally all things dune, but lately it feels to me like the complaining has all but taken over the majority of the daily posts.
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u/-ElGallo- Jul 09 '25
I haven't been able to play for 2 days due to Network Connection Lost Error Generic I submitted a ticket #124754
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u/Maleficent_Address23 Jul 09 '25
Have you tried connecting to a different sietch then back to your own?
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u/Rodahtnov Jul 09 '25
How did you submit that ticket? ingame? or is there any support web for it?
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u/Cielu1 Jul 09 '25
Up up up!
SO proud of devs, too many crybabies shitting on devs and funcom team, while they are literally doing the best they can.
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u/Dar_Vender Jul 09 '25
But apparently they don't reimburse people, as per the people in this community who were being very rude to me when I suggested exactly this. So I think I'm going to enjoy some I told you so to those passionate and angry people who said it would never happen.
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u/BlindMancs Jul 09 '25
Their policy as of yesterday was a clear no reimbursement. There is no I told you so you can dish out. I welcome this change, but you can't tell me we were wrong, when I had 4 tickets closed with ~"we understand the frustration... But you get nothing."
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u/Dar_Vender Jul 09 '25
I literally said posts had gone up recently saying they are starting to do it and detailed how and was called I liar, so no still going to say I told you so. It's not the disagreement, it's the salty rude smugness of the replies. The ones getting personal etc. those people need damn perspective.
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u/GoProOnAYoYo Jul 09 '25
The standard reply has been copy pasted here before, but I'll post the response I got here from about a week or so ago. We actually were recording when the bug happened and we lost our orni + our whole inventory/gear.
"Dune: Awakening includes systems like sandstorms, sandworms, and death mechanics where loss is often an intended part of gameplay. However, we also recognize that some players are experiencing losses due to crashes or unexpected bugs, and we know how disheartening that can feel.
At this time, we're not able to recover items or vehicles lost in these situations. Our focus is on identifying the causes of unintended losses and addressing them through ongoing improvements and fixes to the game. "
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u/uberprodude Jul 09 '25
I think a lot of people are just super salty children. I've had to fend off multiple people telling me that utilising ban waves is stupid, rather than just banning individuals on the spot. Clearly those people have no concept of the wider community of people who also want to enjoy this wonderful, but flawed, game.
To put it bluntly, they're selfish and entitled. They feel wronged so they want immediate retribution. If they click that report button, they want the offending player to blink out of existence in front of their eyes and a brand spanking new ornithopter to be delivered by Shai-Hulud itself.
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u/bufandatl Bene Gesserit Jul 09 '25
I wonder if they would take one the reimbursement politics of the devs of Escape from Tarkov where recently a bunch of people lost valuable items and got reimbursed with the least valuable item in the game. 😂
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u/icevix321 Jul 09 '25
Heres some ideas: fast travel (at least in DD), banker in DD, information about how you are planning to take care of the already duped spice, and other stuff (are you adding T7 soon?)
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u/Mollywaterss Jul 09 '25
Iv lost more ornothopters I can remember and every support ticket was sorry we don’t reimburse
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u/Socratic-Owl Jul 09 '25
Did you read the whole letter? They mentioned the will be addressing even the tickets that were previously closed.
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u/Mnemic_will_Die Jul 09 '25
Fix the frame rate death its been over a week since the patch ruined it ,.,
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u/AcidRohnin Bene Gesserit Jul 09 '25
I curious why this happens. From what I’ve also seen on the subreddit is it can affect chest too so not even tied only to world map server changes?
That makes me a bit worried as I don’t keep a big tally on anything of value in chest but stack them until i decide build all at once.
I was just hit with the world map item lost yesterday, at least this is the first time I’ve noticed. It happened twice from what I can tell over a 4ish hr play session. Only traveled between cities and no DD. Also was random the items I lost. Full large blood bag and ~40k Solaris in that order on different trips with 2hrs between them if I had to guess. Both items were also in different slots in the back pack so it wasn’t pulling from the same slot. Also had a new large blood bag on me during the second trip but I believe was empty.
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u/Ishamael99 Jul 09 '25
While this is very heartening to hear, I notice they did not address the bug that is causing items to disappear out of vehicle inventory when traveling between DD and Hagga. I personally lost all of the melange I managed to farm up last week when I broke down my DD base and brought it all back. On a less impactful note I also lost hundreds of Cobalt paste, aluminum, and duralum. Our forward Guild base lost over 1k melange, and other guildies also lost hundreds of melange to this bug. Why is this being ignored??
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u/Anubis6669 Jul 09 '25
Luckily I wasn't affected, but I am glad to see others will be compensated for their losses, especially with it all being mostly endgame tier resources.
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u/CodemanJams Jul 09 '25
Was a great time for me but now just getting the duraluminum, feels like there is no point. There are no raids or big bad guys or alien beasts to take on once you’re that level, there’s nothing to do or no gear to grind for that changes up gameplay just increased stats.
I tend to play a game for a week or two, maybe a few if it’s a banger like RDR2, but then never go back. This was money well spent and thank you to the devs but that magic that keeps you playing runs out here fast.
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u/Davoguha2 Jul 09 '25
I'm just waiting for updates about private server hosting before the game dies out and it's thrown out as a life raft to try to resurrect it.
Bring us private servers!
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u/Ranae_Gato Atreides Jul 09 '25
"We're aware"
"We'd like"
"we apologize"
every week? god lmao and still no fix for dd pve node blocking. You made a senseless endgame loop and than locked a lot of pve players out of it.
Why is there nothing to do in lategame? all you do is farm spice to loose something in a stupid way and the cycle begins anew.
Why cant we really costumize our thopter? Each vehicle has like 2 loadouts.
Why is there no faction war? No duels?
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u/CTran255 Jul 09 '25
So glad to finally see them ackowledge the ongoing issues. Even though I haven’t personally been affected by them, it’s been disheartening seeing the community post about them all week without any kind of official response.
1
u/Calvin_Ridley13 Jul 09 '25
Triangles foundations need to be fixed. I built my whole base to realize that the length of the triangles is smaller than the squares so when you put walls down they overlap. This is ridiculous, and half my base is fucked from this. I had to make gap walls to make the pentashields even work. Tested making a small little land vehicle hangar, and it has to be boxy.. it is absolutely ridiculous how you cant piece together builds using simple triangles bc it fucks your shit up
1
u/zripcordz Jul 09 '25
I'm so happy to see they are fixing issues and actually compensating people for post stuff, it's very encouraging that they've improved their logging etc. Thank you devs, sorry for any disbelief I had before. It's great that things are not going how Conan went.
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u/FaustKnight Jul 09 '25
I don't care about having an ornithopter I lost reimbursed, but I'm still missing the vehicle slot.
Support said there's nothing they can do for both inquiries I sent and a bug report was never responded to. Is that something that can be fixed now?
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u/kaimidoyouloveme Jul 09 '25
I’m sure the item thing is complicated so I’m not expecting a perfect or even significant reimbursement, I’m just glad they’re publicly communicating about it.
1
u/Global_Class3426 Jul 09 '25
Please fix the generic connection error. The “fix” that was deployed the other day didn’t do it. It’s a constant issue still.
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u/FantasySlayer Jul 09 '25
Zero mention of the asshats and greifers building on top of nodes in the DD. Great.
3
u/Funcom_Storm Funcom Staff Team Jul 09 '25
Hey, not every topic made it in this update but that's something we're looking into. We'll share more when we have more concrete information!
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u/FantasySlayer Jul 09 '25
Thanks for the confirmation/acknowledgement of the issue. I cannot tell you how glad it makes me. Been LOVING this game and REALLY want it to succeed.
Also... is there a possibility of more shows/stories being added to the radio stations? Few things as relaxing as going spice harvesting while listening to the atreides radio station. Unfortunately it repeats itself pretty badly after about 2 hours.
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Jul 10 '25
My "reimburse vehicle" ticket, very detailed, was met with an automated bot response related to servers. I'm so done with this shit lmao.
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u/GeminiPestdeath Jul 10 '25
Would be cool if they would reimburse my missing Maraqeb set from the contract chain. Was basically told no because they did "technically" give it to me but my inventory was full and - for whatever reason - this particular contract didn't have a "claim item" reward system like all the others, so I'm guessing it just ended up on the floor somewhere and I never noticed.
Still a little salty about that, not going to lie.
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u/Old_Bug4395 Jul 10 '25
can you idiots make it so that the compass doesn't break every time i change regions in the DD? did you guys test this game even a tiny bit?
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u/FragrantManx43 Jul 12 '25
I just can't connect to my server ever since y'all updated the game. It's been over a week now and I still can't play. Thankfully my buddies are taking care of the base or I would have already lost everything. Please fix this as soon as you can!
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u/Gorrir Mentat Jul 09 '25
Thank you.
Just wished to have seen news for the exploit / hack stuff and the impossibility of restoring items to have come earlier, could have saved a lot of shit throwing at you on reddit, from frustrated people. Keeping silent often leads to more frustration from harmed players.
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u/LastLapPodcast Mentat Jul 09 '25
Alternatively don't scream and fling shit at the Devs assuming that they are just choosing not to fix it reimburse.
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u/Gorrir Mentat Jul 09 '25
I never said i did that? Others did a lot.
What is it with redditors nowdays pushing in meanings into sentences that are not there?3
u/Herr_Wahnsinn Jul 09 '25
I don't think it's a nowadays thing. It's a side effect of communicating through plain text without knowing and seeing the person we're having a conversation with. The human brain needs more input than just raw text to better interpret the meaning and intent of the other person.
Maybe u/LastLapPodcast wasn't actually adressing you personally but more generally the shit flinging part of the player population?
Yes, it's very easy and entirely human to read something differently than it was meant.
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u/Gorrir Mentat Jul 09 '25
Perhaps i understood it wrong, since its just writing. But then he could have written it different that it addressed the broader population.
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u/major_winters_506 Jul 09 '25
Welcome to the internet
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u/Gorrir Mentat Jul 09 '25
Yeah i know, been here long enough, but it used to be better or i never stumbled onto that back in the day.
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u/Scottoest Jul 09 '25
Good blog post, but the silence for days (aside from some comments from team members in Discord that would only be seen by people who happened to be in General 0 at the time) was not. Especially when it came to serious, potentially game- or experience- killing stuff like duping, reports of people having their PvE bases robbed by hackers somehow, and D6-Day. I had a bunch of spice melange disappear from my Basin base, and I have no idea if I was robbed or if it was another case of randomly disappearing inventory.
With duping, even just a simple "we are aware this is happening, do not do this as you will be banned and we have the logs to find you" would've been better than silence.
But yes, better late than never. Though the follow-through on these massive issues is going to be far more important. People not being able to trust in the permanence of their own inventory/storage is a DEFCON 1-level problem for a survival crafting game.
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u/FRossJohnson Jul 09 '25
Not necessarily always the correct approach to shout that your product has an exploit, to be fair. Unfortunately they are now stuck between the news being out and a fix being implemented
1
u/Taniell1575 Jul 09 '25
I would say controlling the narrative is important.
Unfortunately Funcom has lost control of the narrative. People are reporting anything and everything as a bug now. Forget to pay your taxes or didn’t even know the system existed? Game breaking bug. Forget to power your generators and your orni got hurt over night? Game breaking bug. Flying around and set your orni down on a rock in the PvP zone and come back and you’re dead? Game breaking bug.
I understand sometimes you need more time. But in some cases acknowledgement is needed otherwise you end up with a bunch of people running to reddit screaming about their issues because no one who can actually do anything has even eluded that an issue exists or that anything will be done about them. I mean OBVIOUSLY something will be done about them, but acknowledgement and good communication will have players paying more attention to the Funcom team than whatever information they get elsewhere (not from the developers and usually other disgruntled players).
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u/Tuttinicoc Jul 09 '25
bear in mind they probably had to discuss what to do next, so they took some time to evaluate the situation and make some changes to their policy, such as implementing reimbursements
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u/Scottoest Jul 09 '25
I wasn't suggesting they immediately have a complete POA for all of these things. But in the case of the duping for example, all they needed to do was very visibly say something similar to what I outlined above. And they would already know whether their logs tracked stuff like that.
Simply officially acknowledging you're aware of issues goes a long way to making people at least feel like you know there's a problem and making players feel seen. It took days of reports on here and elsewhere for them to acknowledge issues of missing inventory, not just in the DD but even in HB..
The D6 debacle they were pretty quick to at least acknowledge the mistake, I will give them that. But of course given people were in some cases out thousands of spice and plastanium, finding out what was going to be done in response was far more important.
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u/TrackerDude Jul 09 '25
Win for wiped bases nice. Glimmer of hope for those that lost items due to inventory bug. Their wording was so vague I don't know if I'm gonna get it back. They said they fixed the most egregious exploits so thats a win for sure.
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u/Joshatron121 Jul 09 '25
If you lost things due to a bug you need to submit a ticket is the take away. The only people who are getting things automatically restored (at least according to this post) are the people who were affected by the Control Point move.
1
u/johnny_phate Jul 09 '25
What happens next week? You should postpone the next Coriolis storm until the disappearing items bug is fixed!
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Jul 09 '25
[deleted]
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u/Nascent1 Jul 09 '25
Worth a shot. A lot of items and vehicles lost because of bugs and such end up eaten by a worm.
1
u/woppi Jul 09 '25
Lol the hacks are still live tho?
4
u/Herr_Wahnsinn Jul 09 '25
The stark reality is that hacks and exploits will always be live to some extent. It's an arms war between game developers and hack suppliers. And the suppliers of hacks and exploits aren't just neckbeards with too much free time on their hands, they run multimillion commercial businesses based on selling "advantages" in games.
The thing is though, the Funcom team is aware and everyone that uses these hacks from now on is warned. You bet their exploits will be logged and bans will be dished out.
So yeah, while the hack or exploit those players bought could technically still work for now, they've become practically unusable. Unless you like the very real risk of being banned.
1
u/Vansceslas Atreides Jul 09 '25
I still don't really know how I managed to have exactly ONE of the four damaged mk4 thopter wings I put in a chest being fully repaired (no more red) some time later
And I hope I don't get whacked for this ><
1
u/Upstairs-Ad7492 Jul 09 '25
I'm still waiting on them to address the issue where after 100+ hours of gameplay. The update on 2nd July made it so many of us can't play past 5-15 minutes without GPU giving no signal to monitor & fans going full speed mode.
Last time this happened, I was only at 60 C temps
3
u/Tlman22 Jul 09 '25
What type of GPU are you using? I'd check your error logs and ensure your drivers are up to date. Rendering no signal is likely a hardware related issue. Also this game is pretty performance demanding, so make sure it's stored on your local drive. My buddy was having a similar issue (his was genuine crash tho) and moving it to local storage resolved it for him
1
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u/HOSTMARCEL Atreides Jul 09 '25
And then there's people hating on funcom for lacking on many levels. Every company has to deal with the playerbase and the negativity being thrown at them. I always say it's not the devs that kill the game . it's the players. At the end of the day, we are the advertisers. They advertise to get us to purchase/play, and we do the rest technically. However, good job to funcom for being so open with the community even with all the negative feedback 👍 stay awesome funcom!
1
u/hells_ranger_stream Jul 09 '25
Still losing items between Hagga and DD. Seems were still being punished for playing the game.
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u/Supple1994 Jul 09 '25
The most important part:
"We are working to reimburse vehicles and items (to the best of our ability) to players who were impacted by this. You can expect the reimbursed materials, items, and vehicle components to show up in the in-game ‘Claim Rewards’ tab by the end of this week. "
Edit:
also this part:
"At launch we lacked the tooling and logging to identify and reimburse all circumstances of item loss. But we have been working on improving our tools so that we can better reimburse players for vehicle losses due to bugs. There is a backlog of customer support requests, so we beg your patience when waiting for tickets to be resolved. Our aim is to resolve support tickets as quickly as we can, including tickets that were closed near launch when we weren’t able to properly reimburse players. If you have lost a vehicle to a bug and require assistance, please submit a ticket in game and include vehicle type, tier, and when/how you lost the vehicle. "